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Salary: USD 130,000 - 160,000 / annual
WithCoverage is an AI-supercharged risk management platform replacing traditional insurance brokerages. Founded by JD Ross (co-founder of Opendoor) and Max Brenner (Bain, Compound), the company has raised over $43M from Sequoia, 8VC, Khosla Ventures, and Crystal Venture Partners. WithCoverage partners with high-growth companies including GoPuff, Eight Sleep, Bombas, Chomps, and Blank Street Coffee, serving consumer brands, hospitality leaders, general contractors, advanced manufacturers, and defense contractors operating in complex risk environments.
As Claims Manager, you will own claims management for a portfolio of commercial accounts, reporting to the Head of Claims. You will manage the complete claims lifecycle: loss reporting, carrier coordination, adjuster follow-up, reserve discussions, and resolution. You will serve as the primary client contact for claims events ranging from slip-and-fall incidents to product recalls.
Key responsibilities include:
- Own end-to-end claims management: intake, carrier reporting, adjuster follow-up, reserves, and resolution
- Conduct claims kickoff calls for new clients and monthly claim reviews for existing accounts
- Develop standard operating procedures, reporting workflows, and client-facing materials
- Build trusted client relationships and serve as the first point of contact during claims events
- Drive carriers, third-party administrators, and defense counsel toward timely resolution
- Analyze claims data and loss history to inform renewal positioning and new business development
- Escalate appropriately based on sound judgment
Success in the first 90 days means completing clean account handoffs, establishing claim SOPs for each account, and becoming the trusted advisor clients contact first when issues arise.
Requirements:
- 5+ years of commercial insurance claims management experience, preferably in a brokerage or carrier setting
- Demonstrated end-to-end claims management experience: intake, carrier reporting, adjuster follow-up, reserves, and resolution
- Sound judgment with clear escalation protocols
- Strong client relationship and trust-building skills
- Experience running client-facing meetings (kickoffs, claim reviews)
- Ability to build SOPs, reporting workflows, and training materials from scratch
- Comfort as primary contact during urgent or high-stress claims situations
- Persistence in driving carriers, TPAs, and defense counsel toward resolution
- Ability to translate claims data into actionable insights for renewal and new business
- Strong communication and organizational skills
