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Airbnb's Homes team is seeking a Senior Market Manager to drive business growth and supply expansion in Vietnam. Based in Bangkok, you will serve as the local in-market expert, responsible for building Airbnb's market presence, executing acquisition and retention strategies, and managing strategic partner relationships.
Key responsibilities include:
- Building and managing relationships with Core Host accounts in Vietnam, developing strong long-term partnerships
- Prospecting and onboarding new, high-quality supply in your assigned geography
- Analyzing data and utilizing data-driven recommendations to identify strategic opportunities and increase sales
- Developing deep knowledge of local market dynamics and becoming the go-to source for internal and external partners
- Representing Airbnb in external meetings and events with Core Hosts
- Educating hosts on product changes and cascading feedback to internal stakeholders
- Conducting regular optimization calls and business reviews with partners
- Providing exceptional service to Core Hosts, including occasional in-person market visits
- Working cross-functionally with product, communications, public policy, and customer support teams
- Handling operational complexity and maximizing resource impact
You will focus on both developed, competitive market destinations and nascent, untapped new markets, developing and iterating scalable localized supply management strategies to ensure long-term market success.
Requirements:
- 10+ years of experience in partnership, business development, sales, or account management
- Experience in tech (travel tech preferred)
- Must have experience in Vietnam
- Strong time management and prioritization skills
- Proven track record managing leads pipeline or book of business
- Excellent communication and presentation skills (phone, email, in-person)
- Proficient quantitative skills and ability to interpret and apply data
- Highly proficient in CRM software, particularly Salesforce
- Ability to manage constantly changing priorities, projects, and deadlines
- Ability to travel to Vietnam as needed for business
- Passion for Airbnb, travel, and the sharing economy (being an Airbnb host is a plus)
- Proven cross-functional collaboration experience
- Ability to work at both strategic and tactical levels in ambiguous environments
- Charismatic self-starter who is resourceful and self-sufficient
- Fluent in Vietnamese and English (required)
