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Salary: USD 159,000 - 215,000 / annual
Zocdoc is a leading digital health marketplace helping millions of patients find and book care. The Talent Acquisition team is building a Talent Operations function from the ground up, and this Senior Manager role will lead that effort.
This is a hybrid individual contributor and manager role. You'll be hands-on configuring tools, building knowledge systems, and standing up dashboards while leading a team of 2 Recruiting Coordinators (expected to grow as the function scales).
Key Responsibilities:
Tooling & Systems: Own and optimize the recruiting tech stack (Gem, Greenhouse, BrightHire, etc.), ensuring tools are configured to support actual workflows. Identify gaps, evaluate new tools and integrations, and manage vendor relationships. Build and maintain integrations so data flows cleanly across the recruiting lifecycle.
Knowledge Management: Design and build a knowledge management system for the TA team—playbooks, SOPs, onboarding materials, and process documentation that scales as the team grows. Keep documentation current and make it the source of truth.
Data & Analytics: Partner with TA Leadership and People Analytics to build recruiting dashboards and define key metrics (pipeline health, time-to-fill, source effectiveness, quality of hire, funnel conversion). Ensure data integrity so reporting is trustworthy and self-serve. Turn data into actionable recommendations.
Process & Compliance: Continually assess and streamline recruiting processes end-to-end to improve efficiency and experience. Partner cross-functionally (Legal, People Systems, Total Rewards) to implement new processes and ensure compliance. Collaborate with TA managers to standardize processes globally.
Team Leadership: Manage and develop the Recruiting Coordinator team, setting the standard for rigorous, documented, scalable operations work.
Requirements:
- 6-8+ years of experience in Talent/Recruiting Operations, People Operations, or closely related function, with a track record of building an operations function from scratch
- Deep, hands-on experience configuring and administering an ATS (Greenhouse strongly preferred) and sourcing/CRM tools (Gem or similar); BrightHire or interview intelligence tooling a plus
- Proven experience building dashboards and recruiting metrics/reporting, ideally in partnership with a data or analytics team
- Experience managing or mentoring a coordination team
- Strong project management skills; ability to run multiple workstreams simultaneously and bring cross-functional stakeholders along
- Comfortable operating as both an individual contributor and a people leader
- Experience working in a fast-paced, global organization and adapting to shifting priorities
- Excellent documentation instincts and ability to write clear, scalable processes
