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Snowflake is seeking a Senior Manager of People Technology to modernize and operate the company's core HR systems and platforms. This role combines hands-on platform operations with strategic leadership, requiring you to own the day-to-day support, release management, and change control for Workday HCM, ServiceNow HRSD, Ashby, and their integrations across a global organization.
You will drive operational excellence through trust and compliance (SOX, GDPR, privacy), maintain service-level agreements, and manage incident, problem, and request workflows. A key focus is leveraging AI and modern integration frameworks to eliminate manual work—including ticket deflection, proactive data-hygiene monitoring, and automated regression testing. You'll also operationalize AI products and skills once they go live, developing runbooks, monitoring, and support structures.
On the strategic side, you'll influence the People Tech and AI roadmap by translating operational friction into prioritized requirements, manage vendor and implementation-partner relationships (Workday, ServiceNow, Ashby, and connected SaaS tools), and lead, develop, and mentor a high-performing team of People Systems Analysts and Integration Engineers.
Snowflake's culture emphasizes AI-native thinking, low ego, and an experimental mindset. You'll work in a fast-moving environment where your role extends beyond executing a function to helping redefine how work gets done.
REQUIREMENTS:
- 10+ years in HRIS or HR technology, including hands-on configuration, integration, and delivery experience
- 4+ years of people management experience leading HRIS, systems, or integration teams
- Deep Workday expertise (Security, Business Processes, Reporting/RaaS), including supporting a global implementation, plus strong grasp of middleware and integration platforms
- Hands-on experience with core HR systems beyond Workday, such as ServiceNow HRSD and Ashby
- Strong operating discipline: release management, change control, incident and problem management, SLA ownership, SOX and privacy controls
- Real experience applying AI or GenAI to HR operations (ticket deflection, data-quality monitoring, test and release automation)
- Proven ability to influence leaders and prioritize against operational realities
- Excellent communication skills and customer service mindset
