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ServiceNow is seeking a Senior Manager, Partner Technology Architecture to lead a team of Partner Technology Architects serving global and strategic partners. As a first-line people leader, you will build and develop a high-performing team that drives partner growth through pre-sales technical excellence, solution strategy, business development, and AI-first technology adoption. You will remain hands-on, coaching your team, staying close to critical partner engagements, and owning outcomes. You will translate platform capabilities, AI innovation, and industry context into repeatable, outcome-driven offerings that partners can build, scale, and monetize. Travel up to 30% is required for partner, customer, and organizational activities.
Key Responsibilities:
People Leadership & Team Development: Lead, coach, and develop a team of Partner Technology Architects with clear goals aligned to business needs and individual professional growth. Evaluate team members through direct observation, peer feedback, and sales feedback. Build and maintain a recruiting pipeline to meet future business demands. Manage day-to-day operations including resource scheduling, activity reporting, and expense management. Assign resources to partner engagements, joint solution development, and demand generation.
Partner Strategy & Business Development: Serve as the primary strategic interface for assigned partners, building trusted relationships with partner executives and practice leaders. Lead joint business planning to align partner investments, industry focus, and go-to-market priorities. Advise partners on practice growth, specialization strategy, and AI-enabled offerings readiness. Develop forward-looking strategies with clear investment and go-to-market plans covering headcount, training, and tools. Influence partner-sourced and partner-influenced pipeline through offer-led strategy and solution differentiation. Drive cross-industry development and go-to-market strategies for innovative solutions. Connect solution strategy to measurable business outcomes including efficiency, growth, ROI, and time-to-value. Coordinate across Sales, Services, Support, Marketing, and internal specialist teams to deliver unified partner experience.
Pre-Sales Excellence & Solution Strategy: Ensure your team delivers technical discovery sessions, executive briefings, and solution demonstrations that accelerate partner-led deal velocity, participating directly where needed. Drive solution strategy aligning partner offerings to high-value industry workflows and customer outcomes. Oversee partner-led proofs of concept and co-demonstrations proving business value, technical feasibility, and competitive differentiation. Provide technical escalation support for critical partner-led opportunities at key deal milestones. Maintain workflow fluency across enterprise domains including CRM, IT, Security, and Business Services. Champion AI-first solution design including intelligent workflows, automation, and agent-based use cases. Promote responsible, enterprise-ready AI adoption aligned to governance and trust standards.
Requirements:
Required:
• 10+ years of pre-sales solution consulting, partner strategy, or enterprise technology advisory experience with proven record of leading technical discovery, demonstrations, and partner engagements
• 6+ years of leadership experience, preferably within pre-sales, professional services, or partner-aligned organizations, including building or leading pre-sales or partner practices
• Experience coaching, mentoring, and managing a team of senior-level professionals with structured, team-first approach to goals and objectives
• Proven experience working directly with partners, system integrators, service providers, hyperscalers, or technology alliances
• Strong executive presence with ability to influence VP+ and CXO-level partner stakeholders and collaborate across Enterprise Architects, Technical Architects, Offering Managers, and Directors
• Demonstrated ability to connect business strategy, industry context, and technology into actionable partner growth plans, and to shape or scale partner practices, offerings, or go-to-market motions
• Solid understanding of enterprise platforms and workflow-based solutions with deep familiarity with at least one technology (e.g., Cloud, database, AppDev)
• Working knowledge of AI-enabled use cases, automation patterns, and data-driven workflows, with experience applying AI thoughtfully to processes, decision-making, and problem-solving
• BA/BS in Computer Science or similar technical degree, or equivalent experience
• Ability to articulate complex concepts clearly to both technical and non-technical audiences
Preferred & Standout Experience:
• Experience with ServiceNow platform and AI capabilities (Now Assist, AI Agents) and ServiceNow certifications (CSA, CIS, or architectural certifications)
• Experience building or leading pre-sales or professional services organizations, particularly partner-aligned organizations
• Experience working with service advisory firms, service integrators, service providers, and outsourcers
• Background in management consulting, strategy advisory, or partner business development
• Experience across multiple partner routes to market (C&I, MSP, Reseller, Hyperscaler, Build)
• Familiarity with competitive platforms and ability to articulate ServiceNow differentiation
