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Salary: USD 150,500 - 215,000 / annual
Zscaler is seeking a Senior Manager of Learning and Experience Design to lead a high-performing team within the GTM Revenue Enablement department. This remote role reports to the Senior Director of GTM Enablement and focuses on designing, developing, and delivering innovative, scalable learning and enablement experiences for Zscaler's go-to-market organization.
You will define and evolve the learning and experience design vision, strategy, and operating model, translating strategy into a prioritized roadmap that drives GTM OKRs. You'll lead, coach, and develop a cross-functional team to deliver high-quality outcomes at scale. Key responsibilities include owning intake, scoping, and prioritization cycles in partnership with GTM leadership, SMEs, and cross-functional teams to align on goals and deliver initiatives such as QLPs, onboarding, certifications, and partner enablement.
You will oversee the entire LXD lifecycle and uphold standards for consistent delivery quality, guiding the creation and governance of engaging, modular, and scalable learning assets. You'll establish frameworks to measure and evaluate program effectiveness, using evidence-based iteration for continuous improvement. Additionally, you'll pilot and operationalize innovative tools and modalities, including AI onboarding, interactive formats, and in-the-flow learning, to enhance engagement and efficiency.
Zscaler is a NASDAQ-listed company that accelerates digital transformation through its Zero Trust Exchange platform, protecting thousands of customers from cyberattacks and data loss. The company operates a distributed cloud security platform across 160+ public exchanges globally and is building an AI-native enterprise where human potential is amplified by machine intelligence.
The ideal candidate thrives in ambiguity, building clarity and momentum in dynamic environments. You act like an owner, balancing strategy and hands-on execution with integrity. You're a problem-solver energized by tackling complex challenges and driving impactful solutions, a high-trust collaborator who embraces candid feedback, and a positive force inspiring progress and resilience.
**Requirements:**
- 7+ years in learning experience design, enablement, or related fields with progressive leadership responsibility
- Proven success leading multi-modal programs for B2B/SaaS GTM audiences
- Expertise in LXD methodologies and standards, with demonstrated stakeholder management, portfolio prioritization, and program leadership
- Proven ability to operationalize design processes, establish templates/standard work, and implement robust measurement frameworks
- Familiarity with learning systems (LMS/CMS) and modern LXD toolsets, including comfort evaluating and integrating new tools and AI-enabled capabilities
- Strategic thinker and pragmatic operator with a growth mindset who collaborates with candor and influences across levels
- Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
**Preferred Qualifications:**
- Previous experience leading LXD teams in complex environments
- Experience using AI to scale learning and content development
