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Salary: USD 124,300 - 211,700 / annual
Haemonetics seeks a Senior Manager of IT Infrastructure to lead strategy, delivery, security, reliability, and continuous improvement of enterprise infrastructure services. This role manages infrastructure operations across cloud and on-premises environments, including compute, storage, customer-facing hosting platforms, data centers, backup and recovery, and end-user technology services.
Key Responsibilities:
Infrastructure Strategy: Develop and execute a multi-year infrastructure roadmap aligned with business priorities, enterprise architecture, cybersecurity requirements, and financial objectives.
Service Ownership: Ensure availability, performance, scalability, and supportability of cloud, network, server, storage, identity, collaboration, backup, disaster recovery, and endpoint services.
Operational Excellence: Establish service-level objectives, operational metrics, monitoring, incident response, problem management, change management, capacity planning, patching, lifecycle management, and continuous-improvement practices.
Cybersecurity and Compliance: Partner with information security, risk, privacy, and compliance teams to implement required controls, remediate vulnerabilities, support audits, and maintain secure configurations.
Cloud and Modernization: Lead cloud adoption, automation, standardization, technical-debt reduction, and modernization initiatives while optimizing performance, resilience, and cost.
Business Continuity: Maintain tested backup, disaster recovery, and business continuity capabilities; define recovery objectives and coordinate exercises and remediation activities.
People Leadership: Hire, coach, develop, and retain infrastructure professionals; establish clear objectives, accountability, succession plans, and development opportunities.
Financial and Vendor Management: Own budgets, forecasts, licensing, asset lifecycle plans, contracts, sourcing activities, and supplier performance; identify opportunities to improve value and reduce total cost of ownership.
Stakeholder Partnership: Communicate service health, risks, priorities, and investment needs to technical and nontechnical leaders; collaborate across applications, security, data, facilities, and business functions.
Governance and Documentation: Maintain standards, procedures, architecture documentation, support models, inventories, and decision records that enable reliable and repeatable service delivery.
Escalation Leadership: Provide executive-level coordination during critical incidents, ensure timely communications, and drive root-cause analysis and corrective actions.
The role requires participation in an on-call escalation rotation and availability outside normal business hours for critical incidents or planned maintenance. Periodic travel may be required to company sites, data centers, or supplier locations. Works in a hybrid office and remote environment, subject to organizational policy and business needs.
Qualifications:
- Bachelor's degree in IT, computer science, engineering, or a related field, or equivalent practical experience
- Relevant certifications such as ITIL, Microsoft, AWS, Veeam, Linux, PDQ, or VMware
- Experience with Microsoft Azure, Amazon Web Services, or comparable cloud platforms and hybrid infrastructure
- Experience supporting regulated and controlled environments (life sciences, healthcare)
- 10+ years of progressive experience in IT infrastructure across cloud and on-premises environments, operations, engineering, or service delivery
- 5+ years in a people-management role
- Strong talent development and team leadership capabilities
- Strong knowledge of networking, compute, storage, virtualization, identity and access management, enterprise collaboration, backup and recovery, monitoring, endpoint management, and infrastructure automation
- Experience leading IT service management and infrastructure operations and complex infrastructure transformations
- Proven ability to manage budgets, forecasts, contracts, and external providers
- Strategic thinking and disciplined execution
- Customer and business orientation
- Sound judgment, ownership, and accountability
- Clear communication and stakeholder influence
- Risk awareness and continuous improvement
- Collaboration across technical and business teams
