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Salary: USD 165,500 - 289,600 / annual
ServiceNow is seeking an experienced Senior Manager, FinOps - Private Cloud Capacity to lead strategic initiatives focused on data center migration and decommissioning, private cloud capacity optimization, supply chain transformation, and automation of infrastructure financial operations. This role reports to the VP, Technology Business Management & FinOps.
You will partner across Capacity Engineering, Data Center Operations, Finance, Accounting, Procurement, and AI Engineering teams to optimize capital utilization, accelerate data center consolidation programs, improve infrastructure lifecycle management, and automate core financial processes.
Key Responsibilities:
Data Center Migration & Exit Strategy: Lead end-to-end planning and execution for data center footprint reduction and migration initiatives. Develop site-by-site execution plans identifying rack decommission schedules, aisle and cage consolidation opportunities, space reclamation targets, and facility exit milestones. Partner with Capacity Engineering teams to consolidate workloads, optimize rack utilization, and free up servers and racks for decommissioning. Coordinate with Data Center Operations teams to execute hardware retirement programs and ensure operational readiness during migrations. Create executive reporting on capacity recovery, space reclamation, financial benefits realization, and risk mitigation. Manage cross-functional governance reviews and executive business updates.
Infrastructure Asset & Financial Planning: Drive financial analysis and accounting readiness for infrastructure retirement programs. Assess hardware assets scheduled for decommissioning including servers, storage systems, network equipment, and data center infrastructure. Analyze asset age, net book value, remaining depreciation schedules, and write-off exposure. Develop financial plans supporting asset retirement decisions, capital recovery strategies, and accounting treatment recommendations. Partner closely with Finance and Accounting teams to ensure compliance with corporate accounting policies.
Data Center Contract & Lease Optimization: Evaluate colocation and facility contracts associated with migration programs. Identify early termination risks, contract obligations, opportunity costs, and exit penalties. Develop business cases and executive recommendations for facility exits and consolidation opportunities. Quantify financial impact and long-term savings from data center footprint optimization.
Capacity Supply Chain Transformation: Lead modernization and automation of the end-to-end infrastructure supply chain. Design and implement an integrated planning process spanning capacity planning, procurement, manufacturing, logistics, installation, and deployment readiness. Build operational visibility into capacity lifecycle stages from demand signal through workload-ready capacity. Deliver executive dashboards and KPIs providing visibility into capacity availability and supply chain bottlenecks. Partner with Engineering teams to improve forecasting accuracy and reduce deployment lead times.
AI-Driven Invoice & Receipt Automation: Lead digital transformation initiatives to automate infrastructure financial operations. Partner with AI, Finance, Procurement, and Engineering teams to automate goods receipt processing, invoice validation, supplier invoice routing, and matching and reconciliation workflows. Establish operational controls and reporting to improve financial governance and visibility.
Requirements:
- 12 years of related experience with a Bachelor's degree in Engineering, Supply Chain, Finance, Computer Science, Business, or related field; OR 8 years and a Master's degree; OR a PhD with 5 years experience; OR equivalent experience
- 10+ years of experience in one or more of: FinOps, cloud economics, capacity planning, data center operations, supply chain management, or infrastructure finance
- Experience managing large-scale infrastructure programs involving data center capacity, server lifecycle management, hardware procurement, and capital expenditure planning
- Strong understanding of asset depreciation, infrastructure accounting, financial planning and analysis, and capital investment management
- Experience driving cross-functional initiatives across Engineering, Finance, Procurement, and Operations organizations
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
Preferred Qualifications:
- Experience operating hyperscale infrastructure environments
- Strong knowledge of private cloud or hybrid cloud capacity management
- Experience leading data center closures, consolidations, or migration programs
- Familiarity with AI/ML-driven business process automation
- Expertise with ERP, procurement, and financial systems
- Knowledge of supply chain analytics and predictive planning techniques
- MBA, Master's degree, or relevant certifications (FinOps, Supply Chain, PMP)
Note: This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards), including credit check, criminal/misdemeanor check, and drug test. Due to Federal requirements, only US citizens, US naturalized citizens, or US Permanent Residents holding a green card will be considered.
