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ServiceNow is seeking a Senior Manager, Data & Analytics Product Strategic Operations to drive the company's most critical cross-functional priorities and strategic initiatives within the Data and Analytics (D&A) Product team. The D&A Product team comprises three major pillars: Workflow Data Fabric, Workflow Data Management, and Workflow Data Apps/Analytics, focused on helping customers connect, understand, and act on their enterprise data to power workflows and agentic AI.
In this role, you will operate at the intersection of strategy and execution, setting the standard for how high-impact programs are designed, governed, and run at scale. You will identify, prioritize, and accelerate programs of the highest complexity with quantifiable impact on revenue, market position, and competitive advantage. This is an individual contributor role with full strategic authority and accountability for outcomes.
Key responsibilities include:
**Strategic Program Management & Executive Insights:**
- Lead cross-functional programs with Product, Engineering, Experience, Marketing, Sales, and Customer Success teams
- Coordinate Data and Analytics Executive SteerCos; define and set agenda with cross-functional stakeholders and track action items to completion
- Establish and report key product and business metrics to drive executive decisions
- Analyze trends and data to provide leadership insights
- Collaborate on key business cadences including Quarterly Product Reviews (QPRs), bi-annual Product Roadmap Reviews (PRRs), and annual Summer Strategy
- Use AI to enhance program efficiency, decision-making, communication, and risk management
**Data and Analytics Go-to-Market Execution:**
- Define and execute Data and Analytics go-to-market readiness plans for new and existing products
- Identify and resolve critical path go-to-market issues across cross-functional teams
- Maintain NPI Team process governance: enforce standards, templates, tooling, and compliance across product lines
- Develop and drive Data and Analytics Product Advisory Council (PAC) activities
ServiceNow is the AI control tower for business reinvention, serving 85% of the Fortune 500. The company is building an AI-native culture where technology and talent work together to help customers work smarter, faster, and better.
**Requirements:**
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact)
- 10+ years of technical program management OR 3+ years leading strategic programs at tier-one Tech/Consulting firms
- Enterprise software/SaaS industry domain expertise with ability to understand complex technology problems (preferred)
- Proven experience collaborating with Product, Engineering, Sales, Marketing, Customer Success, Support, Legal, and other go-to-market teams
- Exceptional written and verbal communication skills; ability to present complex concepts clearly to technical and non-technical stakeholders, including executives
- Process-driven with propensity to create and employ repeatable processes to complete tasks more efficiently
- Professional certification such as Project Management Professional (PMP) or equivalent
