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Veeam Software, the Data and AI Trust Company, is seeking a Senior Manager for Customer Success Renewals to lead a regional renewals sales team in Bucharest. This is a people-management role responsible for building, managing, and leading a team of Renewals Sales Representatives and/or Associate Managers focused on customer retention, maintenance contract renewals, and upsell opportunities.
In this position, you will oversee all renewal activities within your regional business segment, ensuring consistent achievement or exceeding of renewal quotas. You'll provide strategic business direction and technical vision across the region while driving Veeam revenue through expert account planning and resource allocation. Key responsibilities include leading team performance against quotas and sales forecasts, coaching team members to improve results, monitoring daily sales activities and CRM usage (Salesforce), managing customer and partner escalations, and driving process improvements to maximize departmental performance.
You will nurture a positive team environment aligned with Veeam's Core Values, handle recruitment and selection, manage employee relations, and mentor Associate Managers through sharing best practices. The role requires collaboration with field sales on territory division and execution, proactive monitoring of expiring contract pipelines, and driving metrics around renewal rates, prepaid maintenance, and upsell/cross-sell activities.
Veeam protects over 550,000 customers worldwide and is headquartered in Seattle with offices in more than 30 countries. The company is built for the convergence of identity, data, security, and AI risk.
Requirements:
- Minimum 2 years of sales management or supervisory experience preferred
- Demonstrated experience building, training, managing, developing, and getting results from an inside sales team
- Skilled motivator with proven ability to coach and develop sales staff to exceed targeted objectives
- Ability to work in semi-autonomous, fast-paced environment; high-energy, motivated self-starter
- Proven track record driving high-volume transactional sales and complex enterprise sales
- Ability to work well with all levels in matrix-organization structure
- Ability to adapt to changing roles and responsibilities
- Demonstrated negotiation skills
- Strong work ethic and teamwork
- Advanced level of French and English (required)
- Telephone and internet-based sales experience required
- Communication, active listening, presentation, and problem-solving skills
