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Payoneer, founded in 2005, is a global financial platform serving over 2,500 colleagues and customers in 190+ countries. The company simplifies cross-border business by removing friction from financial workflows—payments, compliance, multi-currency management, workforce solutions, and business intelligence.
You will lead a team of Customer Success Managers across a sub-region in APAC, based in Manila on a hybrid arrangement. This is a strategic leadership role combining hands-on account management with team oversight.
Key responsibilities include:
- Leading and developing a team of CSMs across the APAC sub-region
- Owning a portfolio of strategic B2B customers, driving retention, renewals, and expansion
- Conducting commercial conversations (upsell, cross-sell, renewal) with C-level executives and senior stakeholders
- Developing and executing quarterly and annual account growth plans
- Delivering executive-level Quarterly Business Reviews with compelling storytelling and business impact
- Cross-functional partnership to resolve customer challenges and ensure seamless experience
- Maintaining accurate CRM tracking, reporting, and forecasting
- Creating customer success stories and advocacy opportunities
- Identifying and driving long-term strategic growth within existing accounts
You bring 8+ years in Customer Success, Account Management, or B2B Sales with proven team management experience. You are data-driven with a strong commercial mindset, demonstrated ability to drive revenue through retention and expansion, excellent negotiation and stakeholder management skills, and confidence presenting to senior decision-makers. You excel at managing multiple priorities under pressure, are analytically minded, and have hands-on experience with Salesforce or similar CRM platforms.
Preferred experience includes Enterprise Sales/Account Management, Fintech/Payments/SaaS background, customer lifecycle management expertise, BPO/outsourcing industry knowledge, and fluency in additional APAC languages.
