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Ripple is seeking a Senior Manager to join the Customer Partner Success (CPS) team in London. You will be responsible for maintaining and growing Ripple's existing client base across Payments, Custody, and Stablecoins products. This is a customer-centric role within the Sales function, critical to supporting customer growth strategies.
Key Responsibilities:
- Serve as the primary contact for Ripple's most valued Enterprise clients, ensuring satisfaction and addressing business concerns
- Manage relationships with large enterprise financial institutions, including Global and Regional Banks, large Fintechs, and Asset Managers
- Develop and execute strategies focused on client retention, satisfaction, and organic growth
- Identify and capitalize on up-sell and cross-sell opportunities aligned with Ripple's product roadmap
- Conduct structured business reviews to assess client needs and deliver tailored solutions
- Negotiate contractual and commercial terms with clients
- Represent Ripple at industry events as needed
- Consolidate client feedback and communicate insights to internal Product partners
The ideal candidate is deeply customer-centric, passionate about cryptocurrency and blockchain, meticulous in analysis, methodical and creative in problem-solving, and skilled at building relationships with both internal and external partners.
Requirements:
- 10+ years of experience in Account/Relationship management within Financial Services
- 3+ years of experience in Digital Assets, payments, or related fields
- Demonstrated track record identifying and capitalizing on commercial opportunities with established client bases
- Deep understanding of blockchain technology and/or traditional financial services
- Experience collaborating with decision-makers at large financial institutions
- Ability to consolidate client feedback and disseminate to Product partners
- Excellent verbal and written communication skills with strong presentation abilities
- Strong proficiency with Salesforce and other relevant industry tools
- Exceptional attention to detail and proactive, collaborative approach
- Additional language skills advantageous
