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At Bumble, you'll lead a globally distributed team responsible for investigating and responding to the platform's most critical, complex and urgent safety cases. This is a strategic leadership role focused on ensuring Bumble responds with care, consistency and sound judgment when member safety is at highest risk.
You'll own the strategy, operational objectives and performance of the global Critical Response function, translating emerging safety risks into clear plans, measurable success metrics and scalable operating practices. You'll lead, coach and empower an experienced team across US, UK and Australia time zones, creating a culture of courage, respect, sound judgment and continuous learning while ensuring effective coverage and operational readiness.
Key responsibilities include strengthening Critical Response and law enforcement operations by evolving investigation processes, escalation pathways, decision frameworks, training and quality standards for urgent, sensitive and high-risk cases. You'll serve as a senior escalation point for complex incidents, collaborating across Policy, Product, Legal, Engineering and Communications to navigate ambiguity and align stakeholders.
You'll build meaningful measures of operational health using Trust & Safety risk analytics and case trends to identify emerging threats and operational gaps, translating insights into improvements across policy, product and operations. You'll partner with Product and Engineering to reimagine tools and capabilities supporting investigations, identifying responsible opportunities to use AI and automation while protecting privacy and preserving human oversight for consequential decisions.
You'll strengthen relationships with law enforcement, non-profits, government agencies and external stakeholders, and establish mechanisms for case review, knowledge-sharing and continuous improvement, taking ownership of lessons from major incidents.
REQUIREMENTS:
- 8+ years of experience (or equivalent demonstrated skills through alternative backgrounds)
- Substantial experience in global Trust & Safety, investigations, crisis/critical incident response, law enforcement operations, risk management or related field, with deep experience navigating complex and highly sensitive escalations
- Experience building trusted partnerships with law enforcement, government agencies, non-profits or external safety organizations; ability to represent operational perspectives clearly with external stakeholders
- Experienced people leader who has developed high-performing teams, ideally across multiple regions or time zones; leadership grounded in Respect with clarity, accountability and growth opportunities
- Strong expertise in escalation management and operational process design; experience building scalable workflows, governance, quality standards, preparedness practices and performance frameworks
- Ability to use data and operational insights to identify patterns and root causes, seeing improvements through from insight to measurable impact; experience with Trust & Safety risk analytics valued
- Ability to collaborate and influence senior stakeholders across Legal, Policy, Product, Engineering and Communications; clear communication of complex and sensitive issues
- Curiosity about how AI can improve safety operations; ability to champion responsible AI adoption, identify use cases, test approaches, protect data and privacy, assess outputs for accuracy and bias, and apply human judgment to final decisions
