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Dialogue is Canada's #1 virtual care provider, delivering an integrated health platform offering primary care, mental health, iCBT, EAP, and wellness programs to organizations seeking to improve employee and family wellness.
Reporting to the Vice President of Customer Success, you will lead Dialogue's enterprise client success function as a strategic leader and client advocate. You will manage a team of senior account managers, elevate their strategic advisor capabilities, and drive sustainable growth and long-term client success for Dialogue's most strategic accounts.
Key Responsibilities:
- Lead and develop a team of senior account managers, fostering a coaching and empowering management style that builds talent, autonomy, and accountability
- Build and nurture strategic relationships with C-suite and executive stakeholders, positioning yourself as a trusted advisor
- Support the team in designing value-based account strategies that drive retention, expansion, and client advocacy; identify execution gaps and elevate overall quality
- Represent Dialogue at industry events, conferences, and corporate functions to build influence and credibility with HR market leaders; bring market insights back to inform internal strategy
- Influence the strategic direction of technology, clinical, and operational teams based on market signals to evolve Dialogue's offering and stay anchored to client needs
- Act as a central leader aligning cross-functional teams to complex client needs, simplifying communication and removing roadblocks
- Achieve defined growth objectives and ensure the team generates sustainable, measurable value for clients and Dialogue
- Collaborate closely with sales, partnerships, and marketing teams to strengthen team cohesion and drive sustained growth
Requirements:
- 5+ years of experience managing complex solutions with cross-functional teams
- Proven experience negotiating and managing relationships with C-suite and senior executives, with a trusted advisor mindset
- Excellent written and spoken communication skills in both French and English
- Demonstrated ability to think strategically and critically, assessing opportunities and risks to develop relevant strategies
- Track record of performance and success, with a history of exceeding objectives
- Strong bias for action and comfort with ambiguity
- Mastery of a consultative account management approach: understanding client business challenges before proposing solutions, and co-building value over time
- Prior experience collaborating with partner or broker networks supporting shared clients, and understanding of tripartite relationships
- Comfort with digital tools and strong interest in technology and automation
- Direct experience with human resources, employee benefits, insurance industry, or corporate wellness programs is a strong asset
