SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 145,000 - 165,000 / annual
Hello Heart is an AI-powered cardiac prevention platform that predicts and prevents heart attacks before they occur—identifying risk up to 10 days in advance compared to traditional clinical models. The company serves over 80% of large U.S. health plans and hundreds of public and private employers, with proven outcomes including 47% reduction in inpatient hospital days and ~$1,800 annual savings per member.
The Senior Manager, Client Success leads Hello Heart's strategic accounts with end-to-end ownership of the client lifecycle for Fortune 500 clients. You will drive member adoption, account retention, and revenue growth while building executive-level relationships with C-suite stakeholders. Key responsibilities include owning all aspects of customer renewals and revenue retention, developing strategic customer strategies to support growth, and serving as a voice for customers in product roadmap planning.
You will demonstrate exceptional executive presence and communication skills, building credibility and influence with senior stakeholders. The role requires a strategic mindset—asking hard questions, constructively challenging assumptions, surfacing risks early, and bringing thoughtful perspective to drive better outcomes. You will work cross-functionally with product, sales, and leadership teams, escalating strategic matters appropriately. This is a high-ownership position requiring initiative, bias toward action, and the ability to thrive in a fast-paced, high-performing environment. Travel up to 40% is required to support client engagement and relationship building.
QUALIFICATIONS:
- 4+ years of enterprise customer success and/or account management experience with a proven track record managing large, complex Fortune 500 employer clients
- Deep understanding of employer healthcare ecosystems and renewal cycles
- Demonstrated fluency using AI tools and agents to execute workflows, analyze information, improve productivity, and independently evaluate and refine outputs
- Proven track record exceeding ARR goals and client satisfaction across a book of business
- Ability to develop strategic customer strategies to support customer growth and retention
- Intellectual curiosity and hunger to learn, demonstrated by digging into data and proactively identifying opportunities
- Strong team player who works effectively with multiple functions and escalates strategically
- Stellar written and verbal communication and presentation skills
- Highly organized, able to multitask, and adaptable to change
- Entrepreneurial, self-sufficient, and thrives in fast-paced environments
