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Flexport is seeking a Senior AR Manager to lead the APAC accounts receivable function as part of a 2026 initiative to modernize and scale the global AR organization. This role owns cash collection performance, past-due backlog reduction, and credit block mitigation across the region, while driving automation and AI-enabled process improvements aligned with Flexport's global standards.
Key Responsibilities:
- Own end-to-end AR performance for APAC, including DSO, collections effectiveness, and past-due/aging targets, reporting results against KPIs on a weekly and monthly cadence to global finance leadership.
- Drive down past-due backlog through structured collection strategies, escalation protocols, and proactive cash application to convert outstanding AR into cash faster.
- Lead automation and AI tech initiatives across the AR workflow (dunning, cash application, reconciliation, reporting) to reduce manual touchpoints and improve throughput, in partnership with Systems/RevOps.
- Partner with Billing, Operations, and client-facing teams (Sales/Account Management/CS) to resolve complex, multi-entity reconciliations and root-cause recurring disputes.
- Mitigate credit block by identifying trends, tightening controls with Billing/Ops upstream, and implementing preventive process changes.
- Ensure full compliance with Flexport's global AR policies, SOX/internal controls, and regional regulatory requirements, maintaining data integrity across systems.
- Lead, coach, and motivate a regional AR team, setting clear individual KPIs, running performance reviews, and building a culture of accountability and continuous improvement.
- Standardize APAC processes to Flexport's global playbook while adapting for local client and regulatory nuances.
- Present regional AR health, risks, and improvement plans to senior finance stakeholders, including escalation of at-risk accounts.
- Support systems implementations, UAT, and process documentation tied to AR automation projects.
Success Metrics:
- DSO (Days Sales Outstanding) and past-due percentage of total AR
- Collections-to-target ratio and cash applied vs. cash forecasted
- Chargeback rate and dispute resolution cycle time
- Reconciliation aging and accuracy (unapplied cash, unallocated credits)
- Team productivity and adherence to Flexport service-level standards
- Automation adoption / reduction in manual processing hours
Requirements:
- Bachelor's degree in Accounting, Finance, or related field (CPA/CMA a plus)
- 8+ years in Accounts Receivable/Credit & Collections, including 3+ years managing teams, ideally within a Shared Service Center or multi-entity, multi-region environment
- Proven track record reducing past-due AR and improving DSO in a high-volume, fast-paced setting
- Experience partnering cross-functionally with Billing, Operations, and client-facing teams to resolve disputes and reconciliations
- Strong working knowledge of ERP/AR systems (e.g., NetSuite, Oracle, SAP) and experience driving automation or AI-enabled process improvement (RPA, OCR, workflow tools)
- Data-driven mindset with strong Excel/BI reporting skills; comfortable building and defending KPI dashboards
- Excellent verbal and written communication skills; able to influence stakeholders across levels and regions
- APAC market/regulatory exposure preferred; multilingual a plus
- Demonstrated people leadership: coaching, performance management, and team morale-building
- Committed to data integrity, ethical business practices, and 100% accuracy standards
