SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Halter is a venture-backed agtech company transforming dairy farming through innovative grazing management technology. The company is backed by tier-1 investors including Founders Fund, Bessemer Venture Partners, DCVC, and others, and is on a mission to help 50% of the world's habitable land become more productive and sustainable.
As Senior Manager of Account Management for the North Island, you will lead a regional team responsible for customer retention, renewal, and expansion across Halter's farmer base. This is a senior leadership role with significant scope and impact.
Key Responsibilities:
- Own retention, renewal, and expansion revenue targets for the North Island region, setting strategy and holding your team accountable to delivery
- Lead and develop Account Management Leads and Account Managers, focusing on growing their capability and performance rather than doing individual account work yourself
- Design and implement account management operating standards and systems across New Zealand, including 90-day minimum engagement standards, remote check-in models for stable accounts, Salesforce best practices, and account health metrics reviewed fortnightly
- Ensure every farmer receives full value from the Halter system aligned with their business goals, with clear visibility into ROI and impact
- Recruit, onboard, and manage your team with a high hiring bar; identify top talent early and maintain succession planning
- Partner cross-functionally with Revenue Operations, Marketing, Support, Launch, and Product teams to improve the end-to-end customer experience
- Bring farmer objections and churn-risk insights to relevant teams; make the commercial case for account management needs including incentive and commission design
- Lead training and development for your team, fostering a culture of knowledge-sharing and celebrating wins
- Represent account management as a credible voice across the business and at industry events
You will be based anywhere in the North Island (ideally Auckland, Manawatū, Taranaki, or Waikato) with frequent travel required.
Requirements:
- Proven experience leading and managing account management or customer success teams
- Track record of owning and delivering retention, renewal, and expansion revenue targets
- Strong coaching and mentoring ability; demonstrated success growing people and developing leaders
- Experience designing scalable processes, systems, and operating models for customer-facing teams
- Ability to work cross-functionally and influence without direct authority
- Resourcefulness, problem-solving skills, and comfort working in a fast-moving, high-performance environment
- Passion for customer success and understanding farmer/agricultural business needs
- Willingness to travel frequently within the North Island region
