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Salary: USD 156,000 - 260,000 / annual
Rippling is seeking a Senior Manager to lead the Mid-Market PEO and HR Services Account Management team. You will be a second-line leader, coaching and developing Managers of Account Management while owning retention and expansion results across the segment.
Key Responsibilities:
- Build and scale account management teams that consistently meet and exceed retention and expansion goals
- Lead, coach, and develop front-line managers through hiring, training, and performance management
- Develop strategic perspective on Mid-Market PEO and HR Services segments; build roadmap to drive net retention activities
- Own the revenue roll-up number for the segment and set clear, specific goals to accelerate growth
- Run operating rhythm including forecasting, pipeline reviews, renewal reviews, and 1:1s
- Forecast renewals 6+ months out to catch churn risk early and treat each renewal as a selling event
- Manage key customer lifecycle moments and track outcomes
- Step in on high-risk renewals and executive-level escalations
- Set key performance metrics, track them, and drive performance improvements
- Partner cross-functionally with Support, Implementation, TAMs, Sales, Product, and Deal Desk
About Rippling:
Rippling provides an integrated platform for HR, IT, and Finance, consolidating workforce systems (payroll, expenses, benefits, computers) into a single system. The company has raised $1.4B+ from top-tier investors including Kleiner Perkins, Founders Fund, and Sequoia, and was named one of America's best startup employers by Forbes.
Requirements:
- 1+ year managing managers at Senior Manager, Director, or equivalent level, with 4+ years total management experience
- 7+ years in Account Management, Customer Success, or Sales, including 4+ years owning a revenue number
- Proven track record of hitting retention and expansion targets through other leaders
- Demonstrated ability to coach and develop managers, including performance management, hiring, and promotions
- Strong analytical skills; ability to use Salesforce, Gong, dashboards, and other data to make decisions and coach
- Executive presence and judgment to escalate to Support, TAMs, Product, or leadership when needed
- Courage to challenge status quo and drive improvements
Nice to Have:
- PEO or HCM experience
- Multi-product selling experience
