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Salary: USD 50,000 - 90,000 / annual
Caribou is a fintech company focused on auto loan refinancing. The company uses technology to connect customers with credit unions, banks, and finance companies, simplifying the refinancing process. On average, Caribou customers save $162/month on their car loans. The company is backed by investors including QED Investors, Goldman Sachs, Moderne Ventures, and others.
As a Senior Loan Officer, you will handle inbound calls and warm leads (no cold calling), consulting with customers on auto loan refinancing. You will leverage a consultative sales approach to advise customers on protection products and extended service contracts, acting as a product sales expert while maintaining elevated attachment goals.
Key responsibilities include:
- Advising customers on vehicle protection services and other offerings using a consultative approach
- Providing thorough explanations of loan terms, aftermarket products, and extended service contracts
- Managing a large pipeline of prospective customers and maintaining acceptable conversion levels
- Conducting needs assessments, overcoming objections, and managing customer expectations
- Processing finance deals accurately and fairly through financial sources
- Ensuring ethical and professional conduct in compliance with lender guidelines and finance laws
Work hours are primarily 7AM–7PM MT, Monday–Friday, with one weekend shift (Saturday or Sunday) every four weeks from 8AM–5PM MT. You will receive a flexible day off to compensate for weekend work.
The role offers a $50,000 base salary plus monthly commission, with average first-year total earnings of $90,000. Commission is uncapped, allowing earnings to exceed the average based on performance. Additional benefits include 16 weeks of paid training and onboarding, equity options, 401(k), flexible time off with 100% paid parental leave, highly subsidized medical/dental/vision, fully company-paid mental health/disability/life insurance, HSA contributions, and up to $1,000 annually for professional development.
REQUIREMENTS:
- 2+ years of refinance experience in a loan officer role
- Experience handling and maintaining high-volume pipelines
- Excellent customer service skills and ability to build rapport quickly
- Clear communication and active listening skills
- Ability to process information efficiently and incorporate feedback in real time
- Ability to learn new technology and use various software platforms
- Excellent time management skills
- Bilingual Spanish/English is a plus
