SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Map My Customers is a field sales execution and intelligence platform founded in 2015, helping revenue teams improve execution and business outcomes. The company connects field sellers' daily work with visibility and insights for managers and executives. The platform serves reps by prioritizing accounts, optimizing routes, and capturing customer activity, while providing managers real-time visibility into territory coverage, rep behavior, and account engagement.
As a Senior Account Manager reporting to the SVP of Customer Experience, you will own a portfolio of strategic customer relationships, serving as the primary commercial relationship owner across the entire customer lifecycle. You will build multi-threaded relationships across customer organizations from day-to-day stakeholders through senior executives, ensuring partnership strength extends beyond single champions.
Key responsibilities include developing deep understanding of each customer's business priorities and translating them into account strategies that drive adoption, retention, and growth. You will maintain organized account plans, action items, timelines, and stakeholder maps across a complex portfolio. You'll lead cross-functional coordination across Customer Success, Support, Product, and Sales to ensure commitments are met and customer priorities advance.
You will proactively identify account risk through changes in leadership, engagement, product usage, or customer sentiment, developing clear protection and strengthening plans. You'll design and lead executive business reviews connecting Map My Customers to measurable outcomes and ROI. Owning the renewal process from strategy through execution, you'll use customer value, usage data, and benchmarks to negotiate disciplined agreements.
Expansion opportunity identification is critical—understanding where the platform creates additional value across teams, business units, and use cases. You'll develop repeatable processes improving account visibility, renewal predictability, and Net Revenue Retention. Bringing structured customer feedback to Product and leadership, you'll help identify recurring needs and friction points. Maintain product fluency to articulate value propositions, understand usage, and navigate dashboards while leveraging technical resources appropriately.
