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Keeper Security is hiring a Senior Implementation Operations Specialist to join the B2B Support team. This is a fully remote role with an option to work hybrid for candidates in the Chicago metro area.
Keeper is one of the fastest-growing cybersecurity software companies, protecting thousands of organizations and millions of people across over 150 countries. The company is a pioneer in zero-knowledge and zero-trust security, with its core offering KeeperPAM®—an AI-enabled, cloud-native platform recognized in the Gartner Magic Quadrant for Privileged Access Management (PAM).
In this role, you will independently identify operational challenges, analyze data, manage improvement projects, and develop scalable solutions for the Implementation organization. You will work closely with Implementation leadership and cross-functional partners to translate complex business needs into clear processes, documentation, training, and measurable improvements. This position combines business analysis, project management, process improvement, data validation, stakeholder communication, and training.
Key responsibilities include:
- Analyzing and validating data from Salesforce, Tableau, and other sources to identify trends, anomalies, root causes, and operational insights
- Building reports and analyses that support leadership decision-making with clear, actionable recommendations
- Identifying and managing operational improvement opportunities and strategic initiatives from problem identification through delivery
- Gathering requirements, developing solutions, managing risks and dependencies, resolving blockers, and measuring project outcomes
- Maintaining project documentation and status updates through Jira and other project management tools
- Developing a strong understanding of Keeper's product suite and Implementation processes
- Evaluating and improving existing processes while developing scalable solutions involving tools, automation, reporting, and cross-functional collaboration
- Partnering with internal stakeholders to define requirements, coordinate solutions, and validate that delivered solutions meet operational needs
- Creating clear documentation, process guidance, and supporting resources that promote consistent execution
- Designing and delivering training for new processes, tools, and operational changes, including follow-up to support adoption
- Communicating clearly and professionally with team members, cross-functional partners, and leadership
- Proactively identifying risks, blockers, and opportunities, using sound judgment to determine when escalation is appropriate
- Participating in special projects and continuously evaluating opportunities to improve operational efficiency and results
Requirements:
- Bachelor's degree in a business-related field or equivalent experience
- 5+ years of progressive experience in operations, implementation, project management, business analysis, or a related role
- Strong critical thinking and analytical skills, including the ability to build, analyze, and validate reports
- Proven ability to translate ambiguous business needs into clear requirements and actionable solutions
- Experience managing projects from problem identification through delivery
- Strong organizational skills, execution, and follow-through across multiple concurrent initiatives
- Excellent written and verbal communication skills
- Experience facilitating cross-functional discussions, driving alignment, and managing risks or escalations
- Experience creating process documentation, training materials, and operational resources
- Working knowledge of Salesforce and Tableau or similar business intelligence tools
- Strong computer skills; Google Workspace or Microsoft Office experience strongly preferred
- Strong proficiency with Google Sheets or Excel
- Ability to work effectively in a fast-paced, deadline-driven environment
- Ability to work effectively autonomously and as part of a team
Preferred qualifications include experience supporting SaaS implementations, customer onboarding, or professional services; experience in SaaS, cybersecurity, technology, or enterprise software; experience with process improvement, automation, or operational efficiency initiatives; experience with Jira or other project management tools; and familiarity with change management and process adoption.
