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Pebl is a global HR platform that enables companies to hire, pay, and manage employees across 185+ countries. We're seeking a Senior HR Specialist to join our Customer Onboarding team in Lisbon.
In this role, you'll be the primary point of contact for strategic customers during their onboarding journey, from contract signature through successful employee onboarding across multiple countries. You'll deliver fast, frictionless onboarding experiences by combining strong execution with a consultative, client-first approach.
Key Responsibilities:
- Build and maintain strong client relationships by understanding business goals and supporting seamless experiences across the full client lifecycle
- Lead client onboarding sessions, setting clear expectations on process, timelines, roles, and approach
- Partner with clients on country rollout strategy and sequencing to prioritize markets for efficient global expansion
- Provide consultative guidance on global hiring, including country-specific requirements and trade-offs
- Support benefits benchmarking and alignment, helping clients understand statutory versus market practices
- Act as a product expert, guiding clients through Pebl's platform and enabling confident global workforce management
- Maintain clear visibility into onboarding progress with proactive communication of updates, risks, and next steps
- Collaborate across Sales, Onboarding, Customer Experience, Product, Finance, and other cross-functional teams
- Support client expansion into new countries and high-volume hiring scenarios
- Champion the customer perspective by synthesizing feedback and partnering with Product and Engineering to improve experiences
- Contribute to process improvements and standardization efforts to enhance quality and team efficiency at scale
You thrive in fast-paced, cross-functional environments with a strong sense of ownership. You're equally comfortable managing detailed project plans and leading client conversations, taking pride in delivering structured, high-quality experiences that build trust from day one.
Requirements:
- 5+ years of business experience with customer-facing roles focused on operational excellence and customer satisfaction
- Experience in SaaS or technology-driven environments
- Background in project management, program management, or client onboarding, ideally in global or high-growth settings
- Strong ability to manage multiple stakeholders and workstreams simultaneously
- Excellent communication and client-facing skills with ability to build trust and guide conversations
- Proactive, solutions-oriented mindset with strong sense of ownership and accountability
- Ability to operate effectively across cross-functional and global teams
- Strong attention to detail while maintaining focus on broader client experience
- Business proficiency in English (required)
- Bachelor's degree in a related field or equivalent work experience
- Experience in HR, global mobility, payroll, or workforce operations is a plus but not required
