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Outreach is seeking a Senior GTM AI Advisor to join its customer success and account management function in London. This is a strategic, customer-facing role focused on driving adoption of AI-powered revenue automation capabilities with enterprise customers.
You will own a portfolio of named accounts and drive measurable business outcomes through AI adoption and platform usage. Key responsibilities include:
**Customer Outcomes & Value Realisation**: Own customer success metrics tied to ROI, productivity gains, and revenue impact. Lead Executive Business Reviews demonstrating tangible value. Drive adoption of core platform capabilities, particularly AI-powered features and credit consumption.
**AI Adoption & Enablement**: Educate customers on AI capabilities including automation, predictive insights, and personalization. Define and prioritize AI use cases with customers, translating their GTM motions (prospecting, pipeline management, forecasting, coaching) into sequenced roadmaps of agent use cases. Lead hands-on change management with sellers and revenue leaders through enablement sessions and coaching. Act as a strategist on the customer's AI GTM strategy, shaping how AI agents embed into their sales process and building internal business cases for expansion.
**Data-Driven Account Management**: Leverage customer data and AI insights to proactively identify risks and expansion opportunities. Monitor health scores, usage trends, and engagement signals. Use AI tools to surface recommendations and next best actions.
**Retention & Growth**: Own renewal strategy and churn mitigation. Identify and drive expansion opportunities, especially tied to AI value. Partner with Sales and RevOps on account strategy.
**Cross-Functional Collaboration**: Represent customer voice back to Product and Marketing on agent performance, prompt quality, and adoption friction. Partner with Professional Services on onboarding and implementations. Provide feedback on AI models, accuracy, and customer sentiment.
Outreach is the only complete agentic AI platform for revenue teams, used by leading enterprises including Databricks, SAP, Siemens, and Verizon. The role offers the opportunity to shape how enterprise organizations adopt AI-driven revenue automation at scale.
**Requirements:**
- 5+ years in Customer Success, Account Management, GTM/RevOps, Consulting, or sales-process/technology advisory role, ideally at a SaaS company with complex, multi-product, AI-enabled offerings
- Demonstrated experience driving software or platform adoption and leading change management with sellers and frontline sales managers
- Strong executive presence and ability to influence VP/C-level stakeholders on AI GTM strategy and organizational change
- Comfort working with AI/agent-based products and translating technical capability into business outcomes for non-technical stakeholders
- Experience managing enterprise customer relationships
- Strong analytical mindset with ability to interpret data and translate into action
- Proven track record of driving renewals, expansion, and customer outcomes
- Strategic thinking and consultative problem-solving mindset
**Preferred Qualifications:**
- Experience with AI/ML-powered products or automation tools
- Familiarity with predictive analytics, generative AI, or workflow automation
- Working knowledge of core GTM workflows (prospecting, pipeline management, retain/expand, forecasting, coaching) and personas (CROs, VPs of Sales, sales managers, RevOps, CSMs)
- Working knowledge of prompt creation and tools like Claude, Gemini, etc.
- Experience with Salesforce, Gainsight, or Outreach
- Curiosity and adaptability in fast-evolving AI landscape
- Risk management and mitigation planning experience
