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ServiceNow is seeking a Senior Ethics & Compliance Strategic Program Manager to lead the design, development, and implementation of innovative compliance processes across the Ethics & Compliance function. This role is pivotal in transforming key compliance controls, with a strong focus on ABAC and Export Compliance, through process optimization, technology enablement, and cross-functional collaboration.
Key responsibilities include:
- Design and develop core Ethics & Compliance program processes, translating compliance requirements into scalable, user-friendly workflows that enhance organizational risk management
- Collaborate with E&C subject matter experts across multiple domains to understand compliance challenges and opportunities, serving as a connector between technical teams and business stakeholders
- Lead the automation and digitalization of compliance processes using ServiceNow tools, AI functionality, and other enterprise platforms to increase efficiency, reduce manual effort, and improve compliance visibility
- Develop and execute multi-year compliance program roadmaps aligned with organizational strategy and regulatory evolution
- Identify and facilitate integration opportunities between compliance processes and business operations, connecting SMEs with relevant teams to drive adoption and sustainable implementation
- Manage end-to-end program initiatives from concept through deployment, ensuring timelines, scope, and quality standards are met
- Support continuous improvement of compliance processes through monitoring, feedback collection, and iterative enhancements
- Communicate program status, milestones, and recommendations to E&C leadership and cross-functional stakeholders
You will work with E&C subject matter experts to architect comprehensive compliance solutions that leverage ServiceNow and AI capabilities to build state-of-the-art compliance controls and processes.
REQUIREMENTS:
- 7+ years of project management experience, with demonstrated success managing complex, cross-functional initiatives
- Working foundational knowledge of Code of Ethics and Compliance topics such as conflicts of interest, gifts and hospitality, anti-corruption/FCPA, Trade Compliance, data privacy, and related compliance domains
- Proven ability to partner effectively across organizations, building consensus among diverse stakeholder groups
- Experience with process design, business process optimization, or workflow automation
- Demonstrated capability to translate compliance and business requirements into technical solutions
- Strong written and verbal communication skills, with ability to explain complex compliance concepts to technical and non-technical audiences
- Project management proficiency and familiarity with PM tools and methodologies
PREFERRED QUALIFICATIONS:
- Experience with ServiceNow platform configuration and administration, or other enterprise compliance/workflow tools
- Familiarity with AI applications in business process automation or compliance functions
- Background in compliance, ethics, legal operations, or related field
- Project Management Professional (PMP) or similar certification
- Experience implementing enterprise-wide compliance programs or initiatives
- Knowledge of compliance frameworks and standards (SOX, ISO, industry-specific requirements)
CORE COMPETENCIES:
- Strategic thinking and long-term planning capability
- Problem-solving and analytical skills
- Change management and stakeholder engagement
- Technical acumen without necessarily being a technologist
- Attention to detail coupled with big-picture perspective
- Leadership and influence without direct authority
