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ServiceNow is seeking a Senior Enterprise Account Executive to drive market success of its CRM Workflows products. In this role, you will oversee the development and growth of assigned enterprise accounts, leading virtual teams across Core Field, Solution Sales, Solution Consulting, Support, and Professional Services. You will be responsible for creating new business and pipeline across a substantial portion of the ServiceNow sales cycle.
Key responsibilities include:
- Developing and executing sales strategy for assigned territories with target prospect lists and regional sales plans
- Building and maintaining relationships with C-suite personas (CFO, CIO, COO, CDO) across CRM products and multi-workflow solutions
- Arranging and conducting executive and CxO discussions and positioning meetings
- Collaborating with Solution Consulting teams to deliver demonstrations showcasing CRM Workflows capabilities
- Serving as a trusted advisor to customers, understanding their Customer Engagement & Operations roadmap
- Leading CRM opportunities while coordinating with Core Sales Teams and other ServiceNow Solution Areas to deliver outcomes-based solutions
- Presenting CRM Workflows offerings to prospects, customers, partners, and at industry events
- Managing sales processes, opportunity closure, and ongoing account management to drive additional revenue streams
- Prospecting and developing new sales opportunities with limited inside sales support
You will oversee executive relationship management for assigned accounts and play a leading role in engaging key stakeholders. Regional travel is required.
Requirements:
- 8+ years of sales experience within complex software or platform solutions
- Deep experience in solution sales, preferably within CRM, Customer Engagement, Customer Service Management, CX, CPaaS, CCaaS, or similar SOM vendor environments
- Understanding of CRM, CX, or CSM solution-related business processes
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (including AI-powered tools, workflow automation, AI-driven insights, or exploring AI's potential impact)
- Experience leading virtual or matrixed teams
- Ability to understand broad, macro-level business IT needs for prospective clients
- Proven track record of establishing trusted relationships with current and prospective clients and internal/external teams
- Ability to produce new business, negotiate deals, and maintain healthy C-level relationships
- Ability to thrive in fast-paced, growing, deadline-driven environments
- Strong communication and presentation skills; ability to communicate complex issues in simple terms to diverse audiences
- Fluency in English (essential)
- Willingness to travel regionally as required
