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Blue Bottle Coffee is seeking a Senior Employee Relations Specialist to lead investigations and support employee relations matters across the organization. This role is central to maintaining a fair, compliant, and positive workplace culture.
Key Responsibilities:
- Conduct impartial and comprehensive investigations into employee relations matters, including allegations of harassment, discrimination, retaliation, policy violations, workplace conduct concerns, theft, and other employee complaints.
- Manage the full investigation lifecycle: intake, planning, interviews, documentation review, analysis, and recommendations.
- Partner with People Partners, managers, and leadership to provide guidance on employee relations issues, policy interpretation, performance concerns, and workplace dynamics.
- Support consistent application of company policies and procedures to promote fairness, compliance, and positive employee experience.
- Maintain accurate, thorough, and confidential investigation records that meet organizational and compliance standards.
- Identify trends and recurring themes from employee relations cases to inform improvements to workplace practices and policies.
- Conduct investigations with discretion, neutrality, and attention to confidentiality and employee privacy.
- Stay current on employment laws, regulatory requirements, and employee relations best practices.
- Contribute to continuous improvement of employee relations processes, tools, and resources.
Required Qualifications:
- 5 years of progressive experience in Human Resources, with a minimum of 3 years demonstrated experience conducting employee relations investigations.
- Strong knowledge of employee relations practices, investigation methodologies, and employment laws.
- Experience handling sensitive and confidential employee matters with professionalism and discretion.
- Knowledge of employment laws and regulations, including EEO principles, harassment prevention, workplace conduct, FMLA, ADA, and other relevant employment practices.
- Strong understanding of HR policies, performance management processes, corrective action, and conflict resolution practices.
- Strong interviewing, documentation, analytical, and problem-solving skills.
- Ability to manage multiple investigations and priorities while maintaining attention to detail.
- Experienced with federal and multi-state compliance obligations.
- Excellent written and verbal communication skills.
- Ability to build relationships and influence collaboratively across all organizational levels.
- Courage to deliver difficult messages and resolve complex conflicts.
