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People Business Partner, GTM (Customer Experience, Implementation & Sales Development)

Brex - New York, NY, United States - Hybrid - posted 2026-09-11

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Salary: USD 144,640 - 180,800 / annual

Brex is seeking a People Business Partner to serve as a trusted strategic advisor to senior GTM leaders across Customer Experience, Implementation, and Sales Development. You will operate at the intersection of strategic HR advisory and hands-on execution, partnering closely with leadership to drive organizational health, performance culture, and business alignment. Key responsibilities include: - Acting as a trusted advisor and coach to senior leaders and managers, helping them navigate org design, workforce planning, and change management - Driving a culture of high performance by coaching leaders on setting expectations, delivering feedback, and applying performance management consistently - Using data and org health metrics to identify trends, diagnose root causes, and recommend proactive interventions - Leading org design conversations with GTM leaders to ensure structure and headcount plans align with business strategy and growth targets - Partnering with Employee Relations on complex, sensitive employee matters while maintaining discretion - Supporting bi-annual promotion and performance calibration cycles, ensuring rigor, consistency, and fairness - Driving cross-functional People projects in partnership with other People Business Partners Brex is the intelligent finance platform enabling companies to spend smarter across 200+ markets, combining corporate cards, banking, spend management, and travel software. The company serves tens of thousands of leading organizations including DoorDash, Coinbase, Robinhood, and Zoom. The role is based in the New York City office with a hybrid model requiring a minimum of three coordinated days in-office per week (Monday, Wednesday, Thursday), plus up to four weeks per year of fully remote work. Requirements: - 5-8 years of experience in People Business Partner, Employee Relations, or closely related HR functions - Demonstrated experience advising senior leaders on org design, workforce planning, and organizational change - Strong understanding of performance management practices in high-performance cultures (feedback, coaching, calibration, documentation) - Experience partnering with Employee Relations on sensitive employee matters with sound judgment on escalation - Proven ability to build trusted, credible relationships with senior leaders and influence outcomes without direct authority - Comfort using data to tell a story, identify trends, and drive decisions - Strong organizational skills managing multiple client groups and competing priorities - Clear, concise communicator (written and verbal) - Ability to handle sensitive and confidential information with discretion Bonus qualifications: - Experience supporting Customer Experience, Implementation, Sales Development, or other GTM/revenue-adjacent functions - Familiarity with HRIS and performance systems like Workday or Lattice - Experience building or scaling manager enablement, coaching, or leadership development programs

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