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Zscaler is seeking an experienced Senior Manager of Employee Relations to join its EMEA headquarters in London on a hybrid basis. This strategic role oversees employee relations across critical EMEA markets, serving as a consultative leader who leverages modern tools, including AI-driven HR technologies, to build scalable programs that enhance engagement, mitigate risk, and ensure compliance across complex international geographies.
Key responsibilities include:
• Strategic Partnership: Serve as a strategic partner to business leaders, legal, and people partners across EMEA, providing expert advice and counsel on complex employee matters, performance management, and policy interpretation.
• Works Council Management: Act as the primary liaison with the Works Council in France, leading statutory meetings, managing consultations, and maintaining a productive, compliant relationship.
• Grievances & Workplace Investigations: Lead, investigate, and resolve employee grievances and formal claims (harassment, discrimination, retaliation, workplace concerns) by conducting thorough reviews, delivering conclusive findings, and proposing actionable remediation.
• Cross-Functional Collaboration: Collaborate with stakeholders (infosec, internal audit, security teams) to drive efficiencies and mitigate organizational risk.
• Data & Analytics: Oversee and optimize a centralized case management system, leveraging data analytics and AI-enhanced HR tools to produce executive dashboards, identify systemic trends, and offer proactive recommendations.
• Program Development: Design and implement comprehensive employee relations philosophies, programs, and training sessions to upskill managers, foster constructive workplace culture, and ensure fair treatment across regional teams.
• Regional Compliance: Ensure all employment policies, performance management processes, and accommodation practices comply with distinct national, statutory, and local employment regulations across the UK, Germany, France, Spain, and the Netherlands.
About Zscaler: Zscaler (NASDAQ: ZS) is a cloud security leader that accelerates digital transformation through its Zero Trust Exchange platform, protecting thousands of customers from cyberattacks and data loss. The company is distributed across 160+ public exchanges globally and operates the world's largest in-line cloud security platform. Zscaler is building an AI-native enterprise where human potential is amplified by machine intelligence.
Requirements:
• Direct and impactful mid to senior level Employee Relations experience with a substantial track record of managing complex ER cases independently.
• Hands-on experience partnering with, consulting, or managing Works Councils in an Employment/People Relations or HR/People Business Partner capacity.
• Fluency or professional working proficiency in French (preferred) to facilitate seamless regional partnerships.
• In-depth, practical knowledge of regional labor and employment laws across EMEA, specifically within the UK, Germany, and France, and ideally Spain and the Netherlands.
• Demonstrable success in developing and executing employee relations programs that measurably impact organizational culture and business outcomes.
• Advanced problem-solving and conflict resolution skills, with the ability to maintain composure, discretion, and integrity when managing highly sensitive, complex investigations.
Preferred qualifications include previous experience supporting global, distributed teams within the fast-paced or hyper-growth technology sector; experience integrating AI tools or advanced analytics into HR and ER workflows; and exceptional written and verbal communication skills with proven ability to influence, negotiate, and coach stakeholders at all levels.
