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ServiceNow is seeking a Senior Employee Relations Partner to serve as a strategic advisor to Global HR Business Partners and Global Employment Law Teams. This role combines employee relations expertise with cross-functional HR leadership to drive consistency, improve employee experience, and support organizational initiatives across the enterprise.
Key Responsibilities:
- Coach managers and HRBPs through performance management situations, conflict resolution, and policy interpretation, providing guidance on best practices
- Lead and manage employee relations investigations in partnership with the Global Employment Law team
- Oversee the ER case management system to ensure global consistency and data integrity
- Support implementation of consistent global ER processes, including training and case management tools
- Partner with HRBPs and Employment Law to drive performance management initiatives and improve employee experience
- Provide objective insights on employee relations matters to ensure consistency across the organization
- Act as liaison between HRBPs and global Centers of Excellence (COEs) to align HR programs with business needs
- Provide HR policy, process, and program advice to HRBPs and managers
- Drive communication and sharing of best practices across the HRBP team
- Support major HR initiatives including organization reviews, performance management processes, compensation planning, talent reviews, succession planning, and workforce reductions
- Lead learning and development initiatives and provide diversity, inclusion, and belonging (DIBs) insights
- Identify process improvements and build documentation for global scalability
- Complete ad-hoc projects and reporting as required
Requirements:
- 5+ years of experience handling a variety of employee relations issues, from performance improvement to full investigations
- Understanding of the EMEA region with familiarity of country-specific employment laws and requirements
- Bachelor's degree; employment law experience or advanced certification preferred
- Experience with Works Councils, Unions, and/or Labor Relations
- Ability to maintain objectivity when handling sensitive allegations
- Excellent interpersonal, facilitation, presentation, and negotiation skills
- Strong analytical skills to interpret data and identify trends and action items
- Ability to manage time and workload while juggling conflicting priorities
- Knowledge of HR programs and processes (performance management, workforce planning, talent management, employment laws)
- Ability to work effectively under pressure in a fast-paced environment
- Confidence in handling ambiguous and fluid situations
- Good understanding of cultural and geographical differences
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Enthusiastic team player with strong interpersonal skills, sense of humor, empathy, and passion for people
