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Braze is seeking a Senior Email Deliverability Consultant to join its customer-facing deliverability team in Berlin. In this role, you will work directly with enterprise and mid-market customers to provide reporting, best practices, and strategic recommendations to improve their email programs and maximize their use of the Braze platform.
You will be responsible for managing a portfolio of assigned customers with paid Deliverability Services Consulting entitlements, providing fundamental deliverability support, and managing incoming tickets for troubleshooting and strategy. Key responsibilities include conducting in-depth investigations, reviews, and audits of email sending practices; assisting customers with blocklists, spam traps, and ISP issues; helping develop IP warming schedules and monitoring progress; analyzing individual customer email metrics to improve sending reputation; and providing in-depth analysis of performance quality measurements to ensure continuous improvement.
For high-touch, high-visibility brands sending from Braze infrastructure, you will develop long-term strategic deliverability planning and take an active role in strategic projects that mature processes, products, thought leadership, and customer education. You will collaborate closely with Customer Success, Technical Support, Sales, and Growth teams to develop and iterate on strategies that improve both customer outcomes and internal team performance.
Braze is a leading customer engagement platform that empowers brands to deliver great customer experiences through composable intelligence and AI-powered features. The company has offices globally and is recognized as a Great Place to Work in multiple regions.
REQUIREMENTS:
- 3-4 years of experience providing deliverability-specific services at an ESP, agency, or large brand
- Proficiency in deliverability concepts and customer management skills
- Well-versed in industry best practices
- Demonstrated success in identifying and remediating deliverability issues
- Ability to present complex information in a meaningful, consumable format to customers
- Polished, articulate communication skills and ability to serve as an ambassador for the team and company
