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Salary: USD 140,000 - 160,000 / annual
Grüns is a DTC nutrition company offering comprehensive gummy-based supplements. You'll own the post-purchase customer experience, including cancellation flows, order management, loyalty programs, and referral experiences.
In this role, you will:
- Own performance and engagement metrics for post-purchase experiences: cancellations, order management, loyalty, and referrals
- Build new post-purchase features end-to-end, from customer research and UX design through launch, partnering with Retention, Engineering, and Data teams
- Develop and own analytics reporting on engagement and feature usage, identifying leading indicators tied to retention
- Own upsell (longer-frequency plans), cross-sell, and retention metrics with focus on price modeling, positioning, and testing
- Help members discover and build custom Grüns nutrition packs across the product lineup
You'll work in a fully remote, high-trust environment with biannual in-person off-sites. The role emphasizes AI-driven workflows, rapid iteration, cross-functional collaboration, and data-informed decision-making. You'll be building a repeatable, scalable post-purchase testing function from the ground up.
REQUIREMENTS:
- 3-7 years of product management, ecommerce, or retention-focused work, preferably at a DTC company or company delivering digital experiences as core service
- Proficiency with Claude Code and Claude Design (or similar AI-assisted workflows) for ideation, design, copy, and build
- Deep experience with analytics and retention reporting (GA4, Heap, or retention/cohort platforms)
- Comfortable partnering with engineers on technical requirements (APIs, backends, queues)
- Deep knowledge of customer research and UX design methods
- Experience with price modeling, price positioning, and pricing/testing platforms (e.g., Intelligems)
