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Salary: USD 203,000 - 223,000 / annual
Cohere Health is seeking a Senior Director, Solution Owner to join its PaaS Delivery organization. In this role, you will own the end-to-end success—business, clinical, and technical—of the company's most complex and highest-stakes customer implementations. You will partner closely with Solution Architects, Forward Deployed Engineers, Platform Configuration, QA, and Technical Program Managers to set the standard for solution ownership excellence at Cohere, operating as an executive-level counterpart to clients' leadership.
Key responsibilities include:
- Own end-to-end success for Cohere's largest and most complex customer implementations across business, clinical, and technical dimensions
- Apply strategic program leadership to multi-year, multi-workstream, enterprise-scale platform deployments
- Drive a team of subject matter experts toward on-time deployments through meticulous organization, program management, and timeline tracking
- Serve as the escalation point and executive-level counterpart to client leadership on flagship accounts
- Set the standard for excellent solution ownership at Cohere through the quality of your own account work
- Make high-stakes decisions on scope, timeline, and resourcing trade-offs with direct visibility into business risk
Cohere Health's clinical intelligence platform and agentic AI-powered solutions connect health plans' strategic goals and providers' needs, optimizing the speed, cost, and quality of care. The company streamlines payer-provider decision-making across the care continuum—including policy, prior authorization, payment accuracy, and more. Recent innovations include the Payment Integrity Suite with Cohere Validate™, an AI-driven clinical and coding validation solution. Cohere has been named to the 2025 Inc. 5000 list, included in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. The company is backed by leading investors including Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners.
This is a remote-first role with approximately 20% travel, including new hire onboarding in Boston, MA and occasional in-person team meetings and company events.
REQUIREMENTS:
- 10+ years leading large-scale, complex technology or platform deployments with significant healthcare experience
- Direct experience delivering large-scope products at healthcare companies—claims systems, utilization management/prior authorization platforms, or similarly complex, mission-critical systems
- Demonstrated strategic program leadership with personal ownership of outcomes on the scale of multi-year, multi-million dollar enterprise implementations
- Executive presence—credible and effective operating as a peer with client C-suite and senior leadership
- Comfortable owning both the business case and technical delivery of a solution simultaneously
- Prior experience at a health-tech vendor, payer, or health plan, specifically around utilization management, prior authorization, or claims (preferred)
- Experience building or scaling a solution-ownership or client-delivery function (preferred)
- MBA or equivalent strategic business background (preferred)
