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Entrata, a global leader in AI-driven property management technology since 2003, is seeking a Senior Director of Cyber Defense to lead its information security defenses, cyber defense strategy, and incident response program.
In this role, you will be responsible for detecting, investigating, containing, and recovering from security events across Entrata's technology environment. You will partner with leaders across Security, Technology, Engineering, Infrastructure, Product, Compliance, Legal, and Communications to strengthen the company's security posture and operational resilience. You will establish the processes, technology, communication channels, and cross-functional discipline necessary to respond effectively to cyber threats while ensuring appropriate coverage across regions and time zones.
Key responsibilities include:
- Defining and executing Entrata's cyber defense strategy and multi-year operational roadmap aligned with enterprise risk
- Serving as Incident Commander for significant security incidents, coordinating technical response, triage, containment, eradication, recovery, and business decisions
- Leading detection, alerting, and investigation across the technology stack; creating and maintaining incident response playbooks, runbooks, severity levels, decision rights, regional time-zone handoffs, and escalation paths
- Serving as the frontline executive interface for enterprise clients during active incidents, delivering transparent technical briefings, root-cause analyses, and post-incident remediation updates
- Establishing and presenting strategic cyber metrics, threat assessments, and operational maturity benchmarks to executive leadership, audit committees, and board stakeholders
- Driving continuous maturity across threat detection and response to align with enterprise compliance frameworks, regulatory standards, and third-party audit requirements
- Proactively leveraging approved GenAI tools to automate routine tasks while serving as the "Human-in-the-Loop" to audit outputs, maintain prompt competency, and enforce strict data governance and PII protection protocols
Entrata offers a flexible and transparent culture with remote and hybrid work options, generous vacation time, comprehensive medical/dental/vision coverage, 401(k) matching, wellness initiatives, and an inclusive workplace environment.
REQUIREMENTS:
Minimum Qualifications:
- 10–15 years of progressive, relevant experience in cybersecurity, security operations (SOC), incident response, or cyber defense
- Proven track record leading enterprise security operations, incident response, or cyber defense programs
- Expert-level incident command and incident response skills in high-stakes environments
- Demonstrated experience in direct, customer-facing executive engagement and client briefings during high-severity incidents
- Demonstrated background building or maturing SOC/IR organizations within enterprise environments subject to rigorous audit, compliance, and governance controls
- Deep, comprehensive understanding of information security principles, threat vectors, controls, technologies, and operating models
- Exceptional executive-level communication, crisis management, workload prioritization, and decision-making capabilities under pressure
Preferred Qualifications:
- Active executive security credentials such as CISSP, CISM, CISA, or GIAC (GCIH, GCFA)
- Experience leading cyber defense and incident command within multi-tenant, cloud-native SaaS platforms (AWS, Azure, GCP)
- Hands-on leadership implementing security automation (SOAR), modern SIEM/XDR analytics, threat intelligence, and proactive threat hunting programs (e.g., MITRE ATT&CK framework)
- In-depth familiarity with SOC 2 Type II, ISO 27001, NIST CSF, FedRAMP, GDPR, and CCPA regulatory environments
- Master's degree in Cybersecurity, Computer Science, Information Technology, or a related field
