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CodaMetrix is seeking a Senior Director of Account Management to lead the account management team for large health systems and academic medical centers. The company provides AI-powered autonomous medical coding solutions that improve revenue cycle management and free physicians from administrative work.
You will lead a team of Strategic Account Executives and Account Directors, directly own a small portfolio of key accounts, and serve as the escalation point between the executive team and account owners. This is a player-coach role combining team leadership with hands-on account ownership.
Key responsibilities include:
- Hire, manage, and develop senior account team members with explicit autonomy and accountability for performance and 1:1 coaching
- Build coverage depth by ensuring every account has a named owner and backup, mitigating single-person dependency risk
- Define and enforce the standard for account management: outcome-driven account plans, multi-threaded relationships, and strategic QBRs
- Run an executive escalation forum focused on decision-making and problem resolution, surfacing material risks early with options
- Own the customer lifecycle from implementation handoff through post-go-live optimization, tracking forecast vs. actuals and pulling cross-functional resources to resolve issues
- Define account health signals (automation rate, coding quality, ticket trends) and partner with analytics to detect drift early
- Partner with Sales on renewal timelines, expansion plays, and signal flow; share accountability for gross/net revenue retention and expansion pipeline
- Serve as executive sponsor on key accounts and co-present business reviews with Sales and CodaMetrix leadership
- Directly manage a small number of accounts to stay credible with coding directors and health system CFOs
The role emphasizes ownership (managing trajectory, not to-do lists), orchestration (assembling cross-functional teams without direct reporting lines), judgment (knowing which risks to solve vs. escalate), relationship depth (mapping full stakeholder landscapes), and impact (measuring success by account health and reference-ability).
Qualifications:
- 12+ years in account management, customer success, revenue cycle management, health system operations, or healthcare consulting, with at least 5 years leading teams
- Senior Director candidates should have managed senior account owners or managers and held retention/expansion accountability for enterprise account portfolios
- Working fluency in medical coding and revenue cycle (automation performance, denial trends, coding accuracy); credible with coding and HIM leaders
- Credential such as RHIA, RHIT, CCS, CPC, or RN, or equivalent hands-on experience, is a strong plus
- Experience with large health systems, academic medical centers, or integrated delivery networks (customer or vendor side)
- Track record developing senior individual contributors toward ownership and initiative
- Executive presence with C-suite and VP-level health system stakeholders and CodaMetrix leadership
- Comfortable working directly in performance data and using AI-assisted tools for portfolio management
- Experience leading through matrixed organizations (Sales, Product, Implementation, Support, Engineering) without direct reporting lines
- High-agency, roll-up-your-sleeves style; builds plans rather than waiting for direction
