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Cyera is hiring a Senior Director of Renewals to own and scale the full renewal motion across the global customer base. This is a senior leadership role reporting to the Chief Customer Officer, responsible for building, leading, and scaling a team of Renewal Managers who execute the renewals book, including timelines, contract preparation, risk identification, and negotiation support.
Key responsibilities include:
• Team Leadership: Build and lead a team of Renewal Managers, setting clear performance expectations and fostering accountability for operational execution of renewals.
• Renewals Motion: Develop and execute end-to-end renewal processes accounting for customer segmentation, risk tiers, and expansion potential. Define clear handoffs between Renewals, Account Executives, Customer Success, Legal, and Deal Desk at each stage.
• Forecasting & Risk Management: Own the renewals forecast cadence with high accuracy; deliver executive-level reporting on pipeline health, churn risk, and retention performance.
• Performance Ownership: Drive Cohort Renewal rate (At Bat Renewal) and on-time renewal performance as core KPIs, along with forecast accuracy.
• Cross-Functional Partnership: Work closely with Sales leadership, Customer Success, Deal Desk, Legal, and Finance to streamline contracting, pricing approvals, and paperwork turnaround.
• Process Improvement: Build and continuously improve renewal playbooks; drive improvements in CRM/CLM tooling, dashboards, and reporting to increase velocity and reduce manual work.
• Strategic Reporting: Report renewal pipeline, risk, and forecast to the CCO and cross-functional leadership. Analyze renewal and churn trends to influence Product, Customer Success, and broader go-to-market strategy.
Success is measured by hitting or exceeding Cohort Renewal rate targets, on-time renewal performance, shortening renewal cycle time quarter-over-quarter, and positioning Renewals as a trusted, high-throughput partner rather than a bottleneck.
