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Red Ventures is seeking a Senior Director of Customer Experience to lead CX strategy and execution within strategic client partnerships at RV Growth & Transformation. This is a hybrid role based in South Charlotte, NC (Tuesday–Thursday in-office, with optional remote Mondays and Fridays).
You will own experience strategy and execution across high-value customer journeys, connecting customer needs, business objectives, and measurable outcomes. You'll build trusted relationships with senior client partners across Design, CX, and Marketing, working cross-functionally to identify opportunities, make tradeoffs, and move ideas from strategy into market.
This role requires a full-stack experience leader with both breadth and depth—someone who leads through both direction and direct contribution. You will have operated end-to-end across experience strategy, customer research and insights, UX/UI, prototyping, delivery, measurement, and iteration. You are proficient across the full lifecycle, with deep expertise in several areas, and have the judgment to know when to go deep yourself and when specialized expertise will strengthen the work.
You are fluent in AI/ML, personalization, and agentic customer experiences. You understand how these capabilities can reshape customer journeys and have experience turning them into real, deployed experiences—not just concepts. You will bring together customer insight, business context, data, and technology to identify where experience can drive greater impact.
You will also help build the next generation of experience talent at RV Growth & Transformation, mentoring and developing team members while maintaining hands-on involvement in key initiatives.
