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Salary: USD 190,000 - 205,000 / annual
Airship is a customer experience platform trusted by leading brands like Alaska Airlines, BBC, and The Home Depot. The company provides a no-code, AI-powered platform that enables brands to create, test, and orchestrate hyper-personalized customer experiences across channels (apps, websites, email, SMS, wallets, etc.). Gummicube, an Airship company, specializes in app discovery technology and App Store Optimization.
As Senior Director, Client Strategy, you will lead the Client Strategy function for Gummicube, setting direction and strategy over the next 12 months. You will manage client service and strategy for an assigned portfolio while building team capacity for future growth. You'll partner closely with the Senior Director of Account & Client Services, with both teams focused on retention, client growth, and delivery excellence.
Key responsibilities include:
- Leading client onboarding and helping clients understand Gummicube's technology, approach, and growth opportunities
- Building relationships with senior client stakeholders and guiding account plans based on their goals and performance data
- Directing app store research, strategy, and testing recommendations to improve client visibility and conversion
- Navigating app store submission requirements and technical/compliance questions, bringing in product, technical, compliance, or legal experts as needed
- Overseeing quality and timeliness of client analyses, reports, performance updates, and deliverables
- Supporting retention and growth planning, including renewals, expanded services, and cross-selling Airship services
- Developing accurate revenue, retention, renewal, and opportunity forecasts for your portfolio
- Shaping proposals, pricing recommendations, and contract discussions within approved parameters
- Collaborating with Business Development, Account & Client Services, product, data, creative, marketing, and engineering teams
- Leading, coaching, and developing your team through clear goals, regular feedback, career development, and performance management
- Tracking market and platform changes, sharing client insights with leadership, and using AI-enabled tools responsibly
The role is fully remote with a preference for candidates in the Pacific time zone. Up to 10% travel is required for client meetings, company events, and industry conferences.
Requirements:
- 8–10 years of experience in client strategy, account management, client services, digital marketing, or related field
- At least 4 years of experience leading and coaching teams
- Experience setting functional plans and translating them into clear goals, team capacity, and measurable results
- Proven track record developing client strategies and account plans that improve outcomes, retention, or growth
- Strong knowledge of mobile marketing and ability to explain recommendations clearly to senior clients
- Experience overseeing client work from onboarding through ongoing service and performance reporting
- Commercial experience with renewals, proposals, pricing, forecasting, or account expansion
- Ability to lead across functions, develop other leaders, and make sound decisions when priorities compete
Desirable qualifications:
- Direct experience with App Store Optimization, app store analytics, conversion testing, or mobile user acquisition
- Experience supporting complex app launches or working with app store submission guidelines
- Experience leading work across account management, analytics, creative, or research teams
- Familiarity with the App Store, Google Play, Apple Search Ads, or Google App campaigns
- Experience supporting enterprise clients in agency-style engagements or working with distributed teams
