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Pliant is a modular B2B payments platform combining commercial card issuing, payment accounts, FX, and spend management. The company serves 5,000+ businesses and 40+ partners across Europe and the United States, operating as a principal member of Visa and Mastercard with the ability to issue commercial cards in 13 currencies across 32 countries.
As Partner Success Manager, you will own the success of a portfolio of strategic partners, serving as their primary point of contact and building deep relationships. Your core responsibilities include:
- Managing a portfolio of strategic partners and serving as their primary point of contact, building deep relationships and making their growth your mission
- Driving partner performance through structured quarterly business reviews (QBRs), regular strategic check-ins, and data-driven KPI frameworks that translate collaboration into measurable results
- Developing thorough understanding of each partner's business model, goals, challenges, and expectations, then translating that knowledge into tailored strategies that accelerate their success
- Identifying and pursuing upsell and expansion opportunities within your partner portfolio, initiating new projects, and coordinating with relevant internal stakeholders
- Making high-impact decisions in partnership with counterparts, bringing the right internal experts (Product, Legal, Compliance, Tech) to the table at the right moment
- Building institutional knowledge across partner accounts so you can navigate complex conversations independently and scale what works across the portfolio
- Championing partners internally, acting as their voice within Pliant to influence roadmap priorities, process improvements, and go-to-market decisions
The role offers the opportunity to work in a growing team with big responsibilities in a flat hierarchy with transparent communication. Benefits include attractive remuneration, choice of OS (Windows or Mac), flexibility to work remotely, monthly mobility benefit, Wellhub membership, and a Pliant Card with monthly credit.
REQUIREMENTS:
- 3+ years of experience in Partner Success, Account Management, or Strategic Partnerships, ideally within fintech or a similarly complex B2B ecosystem
- Proven track record of managing senior stakeholder relationships, including C-level, across diverse partner business models
- Deep familiarity with partnership and embedded finance ecosystems; understanding of how banks, fintechs, and SaaS players think and what drives their decisions
- Exceptional communication and relationship-building skills; ability to build trust quickly, navigate difficult conversations, and inspire confidence at every level
- Strategic mindset paired with operational discipline; ability to run structured account reviews and turn insights into action
- Fluency in English and German; an additional European language is a strong plus
- Based in Berlin or Munich, comfortable with a hybrid working model
