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Salary: USD 130,000 - 150,000 / annual
Impiricus is an AI-powered HCP (Healthcare Provider) Engagement Engine founded by a practicing physician and senior pharmaceutical executive. Named the #1 fastest-growing company in North America by Deloitte's Fast 500 list in 2025, Impiricus transforms how life sciences companies support physicians by ethically connecting HCPs to pharma resources, reducing go-to-market costs, and accelerating patient access to treatments.
As Senior Director of Client Services, you will oversee multiple pharmaceutical campaigns across different therapeutic areas, driving overall success and implementation. You will lead a team of 2-4 Client Success Managers and function as the strategic partner to pharma clients. Working across internal and external stakeholders, you will understand brand goals and strategic imperatives, align them with campaign content and strategy, and drive account growth and retention.
Key responsibilities include:
**Strategic Client Leadership & Revenue Ownership:**
- Own a portfolio of pharmaceutical accounts with responsibility for retention, expansion, and overall account health
- Develop and execute annual account growth plans aligned to client brand and portfolio strategies
- Identify and close upsell/cross-sell opportunities in partnership with Sales and Business Development, contributing to revenue growth targets
- Lead quarterly business reviews (QBRs) to present campaign metrics and demonstrate measurable ROI
**Client Partnership:**
- Collaborate with clients to understand strategic imperatives and business objectives, ensuring campaigns are set up for success
- Cultivate strong client relationships, acting as a trusted advisor
- Display expertise in MLR (Medical, Legal, Regulatory) submission and approvals processes, content guardrails, and platform functionality
- Collaborate with client stakeholders and extended teams for project execution
**Cross-Functional & Team Leadership:**
- Manage and mentor a team of Client Services Managers and Coordinators, fostering a high-performance, solutions-oriented culture
- Lead collaboration across Sales, Operations, Product, Data, and Medical teams to deliver integrated solutions
- Contribute to department-level strategic initiatives and best practices, working with Product on roadmap priorities based on client feedback
- Proactively escalate and resolve risks to protect revenue and client satisfaction
The role is fully remote with travel expectations of approximately once per quarter for team meetings. Impiricus offers comprehensive benefits including medical, dental, and vision coverage; HSA/FSA/DCFSA options; 100% paid disability and life insurance; flexible time off; 12 weeks paid parental leave; and 401(k) with company match.
**Requirements:**
- Bachelor's degree in a relevant field
- 6+ years of experience in Marketing and/or Consulting
- History of working with clients to craft campaigns in the HCP space (or DTC experience) to meet client goals and deliver on time
- Experience leading and developing high-performing teams
- Proven history of building strategic client relationships, preferably with brand managers at pharmaceutical companies or agencies
- Exceptional presentation skills and ability to think quickly and problem-solve
- Ability to work in a fast-paced, tight-deadline environment; organized and autonomous worker
- Proven ability to drive revenue growth through consultative selling and strategic expansion
