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Buildkite is a CI/CD platform trusted by leading engineering teams including Canva, Meta, Mistral AI, and NVIDIA. This Senior DevOps Support Engineer role is a hybrid of reactive customer support and proactive technical leadership. You'll independently troubleshoot and resolve complex CI/CD, software, and infrastructure problems for enterprise customers, collaborating directly with engineering teams at companies like Uber and Airbnb. Approximately half your time will be spent designing and implementing scalable tools, processes, and open-source contributions to prevent future issues and improve customer experience.
Key responsibilities include: independently resolving highly technical CI/CD and infrastructure issues; providing support via Slack, Zoom, email, and community forums; leading customer-facing retrospectives and planning sessions; identifying and implementing proactive solutions; contributing to and maintaining open-source tools (Bash plugins, Golang utilities); publishing documentation and proactive communications; acting as a voice for customers to shape product improvements; owning and improving support workflows; sharing learnings with Product and Engineering teams; and mentoring peers.
You'll need strong technical expertise in Bash, Ruby on Rails, or Golang; solid DevOps and cloud knowledge (Linux, AWS, GCP, Azure, Terraform, Kubernetes); excellent problem-solving and communication skills; and a customer-centric mindset. The role requires working five days per week, 9 AM–5 PM WA timezone, including Saturday and Sunday, with three flexible days to be agreed upon. This is a fully remote position requiring WA timezone location.
