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Karat is the world's largest technical interviewing platform, serving enterprise clients like PayPal, Atlassian, and Citi. The Go-to-Market Deployment team bridges Karat's platform and enterprise clients' success, combining technical expertise with strategic partnership.
As a Senior Deployment Engineer, you will serve as the strategic technical advisor to enterprise clients, ensuring they maximize value from Karat's interview platform throughout their entire partnership. You will be the authoritative voice on Karat's solutions, building high-level trust relationships with C-Suite executives and engineering leaders.
Key responsibilities include:
- Serve as principal technical advisor to enterprise clients, establishing trusted relationships and deep solution expertise
- Partner with software engineering teams globally to analyze hiring processes and performance requirements, ensuring precise solution alignment
- Present Karat's technical solution to prospects as the subject matter expert
- Architect and implement the initial Karat interview framework for each new enterprise client
- Conduct regular strategic reviews with customers to ensure alignment with business objectives and optimal performance
- Design and deliver executive-level training sessions for client stakeholders
- Analyze complex performance data and calibrate assessment metrics in collaboration with Content and Data teams
- Translate data findings into actionable strategic recommendations that strengthen client partnerships
- Drive continuous improvement of Customer Operations and GTM team processes by identifying innovative opportunities to deliver additional value
This role requires up to 20% travel for strategic face-to-face meetings with enterprise prospects and industry events.
REQUIREMENTS:
- 7+ years of professional work experience in one of the following: strategic technical account management, client success engineering, solutions/deployment engineering, OR SaaS/technical/financial services consulting with a focus on technical implementation
- Demonstrated success as a strategic advisor during client onboarding; ability to build trusted rapport, make thoughtful recommendations, and guide clients through complex implementation processes
- Experience directly engaging with C-Suite executives in a client-facing capacity
- Strong working knowledge of SQL
- Client-facing experience with technical customers required
- Must be a resident of FL, IL, MA, MO, OR, TX, or WA (remote role but location-restricted)
- Immigration sponsorship not available
