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Nexthink, a leader in digital employee experience management software, is seeking a Senior Deal Desk Specialist to join its Global Sales Operations team. Reporting directly to the Head of Sales Operations, you will manage end-to-end deal desk operations and work closely with Sales, Pre-Sales, Channel, MSP, Finance, Legal, and Security teams worldwide.
You will own the deal queue, organize deal reviews, and drive timely decision-making to maintain deal desk velocity and output. Key responsibilities include defining and measuring Deal Desk SLAs to ensure consistent turnaround times and accountability. You'll review complex deals and provide strategic recommendations on pricing, positioning, and deal structure to support sales velocity.
As the primary point of contact for the Sales team on deal-related matters, you will review and approve partner contract terms in line with company policy, facilitate contract reviews and redlining with Legal and external parties, and support the team in responding to RFPs and RFQs. You'll maintain clear communication channels and auditable approval records for any deviations from standard terms and conditions.
Beyond day-to-day operations, you will help shape pricing and packaging strategy, document policies and guidelines, deliver sales training, and support cross-functional projects including new process design and system enhancements. This hybrid role is based in London (3 days onsite per week) and offers the opportunity to directly influence business agility and sales success at a rapidly growing software company.
Nexthink operates across 5 continents with over 1,000 employees and serves more than 1,200 customers. The company is committed to diversity, inclusion, and equity, with representation from over 75 nationalities.
REQUIREMENTS:
- 5–7 years of relevant experience
- SaaS B2B software industry experience required
- Proven experience supporting Deal Desk operations and complex deals
- Excellent communication skills
- Strong business acumen and results-driven mindset
- Process- and systems-oriented with strong attention to detail and controls
- Ability to multi-task in a fast-paced environment while meeting tight deadlines
- Strong team player with excellent interpersonal skills
- Understanding of data management and integrity importance
- Bachelor's degree required; Master's degree preferred
- Strong command of Microsoft Office
- Must live within commutable distance to London
