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Datadog is seeking a Senior Deal Desk Analyst to support the Global Sales Team with quoting, deal structuring, and customer negotiations. This is a growth position within a fast-expanding observability and security platform company.
In this role, you will:
- Develop deep expertise in Datadog's licensing and pricing models to provide deal structuring and quoting support to global sales teams
- Serve as a creative problem-solver, balancing customer needs with Datadog's selling policies
- Resolve customer satisfaction issues following deal execution
- Actively negotiate deals directly with customers as needed
- Work cross-functionally with Sales Operations, Billing, Contracts, Legal, Order Management, Revenue, Finance, and Product Management teams
- Function as the point of contact and subject matter expert for Sales on deal pricing matters
- Drive adherence to internal controls, protocols, and business rules
Datadog operates as a hybrid workplace, valuing office culture for collaboration and creativity while supporting work-life harmony.
REQUIREMENTS:
- 4+ years of Deal Desk experience
- Confident in deal structuring and quoting complex SaaS transactions for fast-growing global companies
- Knowledge of revenue recognition principles
- Comfortable representing the company to customers in negotiations and resolving customer satisfaction issues
- Strong attention to detail and communication skills
- Ability to work independently and multi-task in fast-paced, high-pressure environments
- Data-driven with strong quantitative skills
- Analytical approach to problem-solving from multiple perspectives
BONUS QUALIFICATIONS:
- Experience with Salesforce and CPQ tools
- Advanced proficiency with MS Excel or similar tools
