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Neara uses advanced machine learning and physics-enabled digital twins to model electricity grids across four continents, helping utilities understand infrastructure challenges and build resilience. As a Senior Customer Value Architect, you will own the overall success of Neara's most strategic enterprise accounts in Australia, serving as the named Neara lead embedded with major utilities.
You will be accountable for account delivery, adoption, value realization, and growth. Key responsibilities include: leading end-to-end delivery of large, complex enterprise projects; configuring the Neara platform to match how customers analyze and manage risk; driving organization-wide adoption including workflow and change management; defining business cases and ROI metrics with customer leadership; conducting executive value reviews; serving as a trusted strategic advisor to customer executives; leading account expansion strategy with Sales and Deployment teams; and bringing field insights back to Product to inform feature development.
You will work at the intersection of sales, product, deployment, and strategy, acting as the customer's strongest advocate inside Neara. The role is based in Sydney with a well-stocked office in Redfern, offering fully flexible working arrangements.
Requirements:
- Significant experience leading complex technology programs for large enterprise clients, with embedded accountability for outcomes
- Strong technical depth and credibility with engineers; comfortable getting hands-on with enterprise software platforms, data, and deployments
- Commercial rigor: ability to build value and ROI frameworks tied to client strategic and business priorities, connecting work to commercial results
- Senior stakeholder presence: ability to build trusted relationships with executives and technical teams through credibility, authenticity, and transparency
- Clear communication and judgment; ability to explain complex topics simply and work backward from business outcomes to technical solutions
- Proactive ownership mindset; full responsibility for customer success and ability to create momentum independently
- Background in technology consulting, utility, or civil design
- Bonus: infrastructure or energy sector experience, or engineering degree (not essential)
