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Personetics is a cognitive banking platform that uses AI to help financial institutions anticipate customer needs, deliver actionable insights, and provide intelligent financial guidance. The company analyzes real-time transactional data to enable banks to proactively support customers in managing finances and achieving financial goals.
As a Senior Customer Success Partner for APAC, you will be responsible for driving customer success and retention across the Asia-Pacific region. This role combines account management, customer advocacy, and strategic partnership development with Personetics' top-tier financial institution clients.
Key responsibilities include:
- Managing and expanding relationships with key banking clients in the APAC region
- Ensuring customers achieve their desired outcomes and ROI from the Personetics platform
- Identifying upsell and cross-sell opportunities within existing accounts
- Collaborating with product, engineering, and sales teams to address customer needs and drive product adoption
- Serving as the primary point of contact for assigned accounts, understanding their business objectives and translating them into platform value
- Developing and executing customer success strategies tailored to regional market dynamics
- Gathering customer feedback and insights to inform product roadmap and go-to-market strategies
You will work with over 150 million monthly active customers across 35 global markets, partnering with world-leading financial institutions. The role is based in Singapore and offers the opportunity to build and lead customer success initiatives across a high-growth region.
