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Salary: GBP 85,000 - 0 / annual
Dragos is the global leader in xOT (extended Operational Technology) cybersecurity, protecting critical infrastructure systems including water, power, and healthcare facilities worldwide. The company combines technology, threat intelligence, and expert services to defend against adversaries targeting these essential systems.
As Senior Customer Success Manager for Europe, you will serve as the trusted advisor and primary post-sales point of contact for industrial clients throughout their journey with Dragos. You will drive adoption, ensure satisfaction, and align solutions with customers' operational and security goals, acting as the bridge between Dragos and its customers while advocating for their success internally.
Key responsibilities include:
- Serve as primary post-sales contact for European customers
- Drive successful onboarding, implementation, and adoption of Dragos solutions
- Partner with customers to define success criteria and achieve measurable outcomes
- Conduct regular business reviews to assess value realization and identify expansion opportunities
- Relay customer feedback to Product, Engineering, and Sales teams
- Manage renewals and support customer retention efforts
- Collaborate with Sales, Professional Services, and Support teams for seamless customer experience
- Travel up to 30% across the region to build relationships and drive engagement
- Monitor and manage customer health metrics, identifying risks early
- Proactively manage escalations and develop recovery plans for at-risk accounts
Requirements:
- 5+ years of experience in Customer Success, Account Management, or similar roles in cybersecurity, enterprise SaaS, or industrial sectors
- Familiarity with industrial control systems (ICS), OT security, or critical infrastructure environments strongly preferred
- Proven ability to manage complex customer relationships and influence key stakeholders
- Experience working with European clients and understanding regional business practices and cultures
- Excellent communication, presentation, and relationship-building skills
- Comfortable working independently and across time zones in a remote-first environment
- Multilingual candidates, particularly those speaking German and other European languages, highly preferred
