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Salary: AED 440,000 - 0 / annual
Dragos is the global leader in xOT (extended Operational Technology) cybersecurity, protecting critical infrastructure systems that deliver water, power, and healthcare services worldwide. The company combines technology, threat intelligence, and expert services to defend against adversaries targeting these essential systems.
As Senior Customer Success Manager for the Middle East and Africa (MEA) region, you will serve as the primary post-sales point of contact for industrial clients, acting as a trusted advisor throughout their journey with Dragos. You will drive successful onboarding, implementation, and adoption of Dragos solutions while partnering with customers to define success criteria and achieve measurable outcomes.
Key responsibilities include:
- Serve as the primary post-sales point of contact for customers in the MEA region
- Drive successful onboarding, implementation, and adoption of Dragos solutions
- Partner with customers to define success criteria and help them achieve measurable outcomes
- Conduct regular business reviews to assess value realization and identify expansion opportunities
- Act as the voice of the customer internally by relaying feedback to Product, Engineering, and Sales teams
- Manage renewals and support customer retention efforts
- Collaborate with Sales, Professional Services, and Support to ensure a seamless customer experience
Dragos is a remote-first, mission-driven organization with teams across North America, Europe, the Middle East, and APAC, built on authenticity, transparency, and trust.
Requirements: Not specified in the provided excerpt.
