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Zip is an AI-powered enterprise procurement platform that orchestrates purchasing across teams, tools, and suppliers. The company serves major enterprises including T-Mobile, OpenAI, AMD, Mars, and Dollar Tree, with customers collectively saving over $8 billion and processing $500 billion in spend. Zip has raised $371 million at a $2.2 billion valuation and is backed by top-tier investors including Y Combinator, Tiger Global, and Alkeon.
As Senior Customer Success Manager (Technical Account Manager), you will manage a rapidly growing enterprise customer base across diverse industries. You'll serve as a trusted procurement advisor and thought partner, working closely with sales, implementation, engineering, and product teams. Your responsibilities include:
• Driving procurement success and defining business outcomes for Zip's largest customers
• Acting as a strategic advisor on procurement best practices and platform capabilities
• Identifying and building relationships with key stakeholders across Procurement, Finance, Legal, IT/Security, and Compliance teams
• Managing customer health using data-driven adoption metrics and mitigating account risks
• Translating customer business needs into product requirements and managing expectations
• Training customers to become self-sufficient product specialists
• Ensuring post-implementation technical health and hands-on support for product adoption
• Partnering with renewals team to achieve gross revenue retention targets
• Continuously improving customer success processes and assets
This role is ideal for someone who enjoys being a product expert, creative problem-solving, and working with world-class teams and customers such as Coinbase, Snowflake, Toast, Northwestern Mutual, Notion, Canva, Samsara, Databricks, and Miro.
REQUIREMENTS:
• 8+ years of relevant work experience in customer-facing customer success, technical account management, or strategic consulting
• B2B SaaS experience in a high-paced environment
• Prior SaaS implementation experience
• Procurement experience (procurement, sourcing, or vendor management background) and familiarity with procurement technologies such as ERP (NetSuite, Coupa), HRIS (Workday), CLM, GRC, JIRA, ServiceNow, and workflow management tools
• Excellent interpersonal skills and ability to establish quick rapport and trust
• Strong project management skills to manage a dynamic customer portfolio
• Creative problem-solving with attention to detail
• Business process orientation and ability to think about workflow efficiency
• Proactive team player who identifies process gaps and helps across company, team, and self
NICE TO HAVES:
• Payments software experience (invoicing, PO creation) and background working with CFOs, Controllers, Accounts Payable/Receivable roles
• Experience with SaaS workflow management tools (low-code/no-code configuration)
• Experience at a top-tier consulting firm or MBA
