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Zip is an AI-powered enterprise procurement platform trusted by leading companies including T-Mobile, OpenAI, AMD, Mars, and Dollar Tree. The platform orchestrates procurement across teams, tools, and suppliers using AI agents, helping enterprises secure resources faster while driving significant cost savings (customers have collectively saved over $8 billion and processed over $500 billion in spend).
As a Senior Customer Success Manager / Technical Account Manager, you will manage Zip's rapidly growing enterprise customer base across all industries. You'll serve as a trusted procurement advisor and thought partner, working closely with sales, implementation, engineering, and product teams to drive customer success and adoption.
Key responsibilities include:
- Advising the largest customers on procurement transformation and driving business outcomes on the Zip platform
- Identifying and building relationships with key stakeholders across Procurement, Finance, Legal, IT/Security, and Compliance teams
- Managing customer health and adoption metrics while hedging account risks
- Translating customer business needs into product requirements and managing expectations with product/engineering teams
- Training customers to become product specialists and self-sufficient
- Performing hands-on support for post-implementation technical health and product adoption
- Partnering with renewals teams to achieve gross revenue retention targets
- Continuously improving customer success processes and assets
This role is ideal if you enjoy being a product expert, creative problem-solving, and working with world-class customers such as Coinbase, Snowflake, Toast, Northwestern Mutual, Notion, Canva, Samsara, Databricks, and Miro.
QUALIFICATIONS:
- 8+ years of relevant work experience in customer-facing customer success, technical account management, or strategic consulting (B2B SaaS in high-paced environments preferred)
- Prior SaaS implementation experience
- Procurement experience (procurement, sourcing, or vendor management background) and familiarity with procurement technologies such as ERP systems (NetSuite, Coupa), HRIS (Workday), CLM, GRC, JIRA, ServiceNow, and workflow management tools
- Excellent interpersonal skills with ability to establish quick rapport and trust
- Strong project management skills for managing dynamic customer portfolios
- Creative problem-solving with attention to detail
- Business process orientation and ability to think about workflow efficiency
- Proactive team player who identifies process gaps and helps wherever needed
Nice to haves: Payments software experience (invoicing, PO creation), background working with CFOs/Controllers/AP/AR roles, experience with SaaS workflow management tools (low-code/no-code), experience at top-tier consulting firms or MBA.
