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DuploCloud is an AI-native DevOps automation platform that delivers an AI DevOps Engineer—an always-on teammate that builds, secures, and manages cloud infrastructure. The platform uses agentic AI to execute real operational tasks across provisioning, compliance, Kubernetes, observability, and cost optimization, helping engineering teams move faster, reduce operational overhead, and scale without adding DevOps headcount.
You will own and grow a portfolio of key strategic customers as a Senior Customer Success Manager. In this role, you serve as the orchestrator and owner of the customer relationship, connecting the dots across customer conversations, technical initiatives, business priorities, product usage, commercial considerations, and internal resources. Your mission is to ensure customers successfully deploy, adopt, expand, and realize measurable value from DuploCloud.
You will bring structure to ambiguity, lead complex customer programs involving multiple technical and business stakeholders, identify risks and opportunities, and create momentum by ensuring the right problems are addressed and the right people are engaged. This role combines customer success, strategic account management, program management, and technical fluency. You'll work closely with Customer Solutions Engineers, Technical Delivery Managers, Account Management, Sales, Product, Engineering, and executive leadership.
The ideal candidate thrives in complexity, operates with speed and judgment, and brings a high degree of ownership. You are trusted by both customers and internal teams to figure things out and drive work through to completion. You have experience owning and managing strategic customer relationships, developing deep understanding of their business and technical environment, leading complex initiatives with multiple stakeholders and competing priorities, creating clear plans with defined objectives and milestones, and connecting dots across customer conversations and technical workstreams.
